KE
Karen E
Active since Dec 2022
2
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Reviews
2 reviews32 months ago
WOW! STUNNING, FRIENDLY & PROFESSIONAL SERVICE!
WHAT AN EXPERIENCE!! Buying a "new" car cash is very daunting for a single woman as Ive experienced the ruthlessness of men taking advantage in the past. But not this time round! Nick, there are no tremendous enough words to THANK YOU, Annerie & Fikile for the friendliest, kindest and professional service I received from you all. You have gone over and beyond with the Sale and after-sale service! I will in future, without hesitation, suggest and scream SHELBY AUTO for recommendations to anybody who will listen.
131 replies
40 months ago
THIEVING VODACOM AND INCOMPETENT!i
One star is not even deserved. Being a longtime Vodacom Customer, I am extremely disappointed that my requests to cancel subscriptions since February were not done after visiting Vodacom Greenstone & numerous phonecalls to their Customer Care. On every visit and phone call I was assured they were cancelled and yet I was billed for them every month. In May I managed to get through to a Team Leader who took the time to go back and listen to all the recordings of my phone calls and assured me that Vodacom was at fault for not cancelling the subscriptions per my request and advised she submitted a credit request via email to the correct department. Nothing has come of that request. The request shows on my profile but it is still outstanding since May. SURPRISE in June, subscriptions are still not cancelled and I am still being billed for the subscriptions. Another back and forth with the Vodacom Customer Care department who then acknowledge that not all the subscriptions have not infact been cancelled and assure me they will be cancelled and I will not be billed. Please keep in mind that I am paying the full bills. July arrives and again I am billed incorrectly. I manage to get through to another Team Leader who investigates and again assures me that Vodacom have not cancelled the subscriptions and another request for Credit is logged. I have had ongoing calls to Vodacom to try get this matter resolved and all I get from the Agents is "I understand"... and yet there is no resolution. I got to the point where I am now only paying the amount due monthly but Vodacom continuously block my lines because I am in arrears... which I am absolutely not. On 10/12/2022 @12:36, I spoke to a Surprise and her Team Leader Ibtihaj who said she would log a case and expedite my credit request as this is absolutely unacceptable and I shouldnt have to wait 5 months for credits to be passed. I made a payment of R1, 775.00 which was the difference between the total & the credit owed. I was assured that my lines would not get blocked as a note was left on the system. On 19/12/2022 my lines were once again blocked. On 19/12/2022 @ 16;40 I spoke to Edna at Customer Care who advised that it was knocking off time and all she could do was send an email to her Team Leader to contact me and it could take up to 3 working days to do so. She also asked me to email her Team Leader with the problem. My lines will remain blocked until "somebody" looks into the matter. I do not understand how ethically Vodacom can debit money for services I have requested through the correct channels and on numerous occassions to be cancelled & then when it it time to return the money that they should never have taken in the first place, they refuse to do... and when in their opinion a customer is in arrears they simply block the lines. Should this matter not receive immediate attention and my account be sorted out once and for all - I will be going to the Ombudsman and Consumer Council with an attorney. I am fed up with large corporations taking advantage of consumers and thinking we will stand for poor service.
264 replies
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5 Star
1 (50%)
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1 Star
1 (50%)