HR
Heather R
Active since Dec 2022
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Truehost is a bust if anything is off
It has been two weeks now and a change of site from canva to google sites seems too much trouble for Truehost. I have been told they fixed this every day!!!!! for over a week and yet still it is an issue. I then was told to dns check everything and it showed that only one of the 3 major issues were being fixed, the other two were left broken. Every day I spent over an hour with the technicians in 10 to 15 minute waits between resposes and yet even still I am being treated like a pain in the butt. They seem to be based overseas and yet happt to sell to us in ZA but not so useful when communicating. I have had the same ticket opened and closed 5 times now. Still it is not fixed.
53 replies
10 months ago
I feel violated. Don't Assume we trust you here with no safeguards.
I just had my heart in my mouth. I used to use Amazon in the UK as often as I use Takealot in South Africa and it felt safe in a first world country. Still, when I logged in to try the ZA version I clicked on the purchase button and before I knew what was happening they used an old address and charged my card with no security or address checking and no chance to add the FIRST100 to get the first users' discount. I cancelled right away, but am shaking as I had no idea they would transfer all my data, including addresses I haven't used in 20 years, so who knows where this could have ended up. What if someone hacked the new ZA version? I am horrified. There was NO request to transfer old personal information and NO safeguards against taking my money (usually banks require verification here), and not even a hello or welcome to try the new ZA site. I seriously feel violated, and for a company I felt so safe with for all those years in the UK... well, ZA is a different market and dear me, I don't trust you here yet, same Amazon name but I don't know you with a South African accent yet... not okay. NOT OKAY, check the destination, ask which payment method for goodness sake.... this is Africa, we don't trust you know our world yet. NOT OKAY
0 replies
13 months ago
Seasonal vegetables…. Ish.
I was so not happy when a veg mix arrived looking very substandard and with less than one patty pan in the bag whilst the picture showed 1/4 of the contents should be patty pans. I proved it with pictures and alongside what now feels like empty words, was sent this as a response from support. “We would like to assure you that we will never fulfil orders with sub-standard products ….” Is it just me or is this flippin rude. Just Apologise and own the fact that you cheated the quantities. It was all dried carrots and beans with some marrows and a quarter of one single patty pan. If I showed the two pictures together it would help. Shocking behaviour Woolworths. It then got worse in my opinion, I was told I would have to respond to this attempt at an apology by requesting a refund. For goodness sake, Send the refund and own that it was not as advertised.
0 replies
15 months ago
Pick n pay ASAP *******. Won’t admit their app failed and Delivery rejected despite proof
I called customer services as soon as I saw a delivery was on its way even though the app had failed and I reordered the same items through MrD. Since the Pick a pay asap was malfunctioning, I immediately called customer services and they ensured me they would update the team because the driver who arrived surprisingly had clicked his delivered button before I took possession of the items. On the app, it showed not ordered because of an outdated payment method. So the request to get an order failed was not available. I rejected the order and was told by customer services and the driver that they would both update their systems as soon as the items returned to the shop. The Me D driver 10 mins later said that when he left the shop they group at Pick and Pay were talking about the mix so the items were definitely returned to the store. Customer services assured me that on the drivers return that my refund would be processed. I accepted the Mr D order which I placed immediately after failing to do so on the pick and pay app and accepted their delivery because their app was not malfunctioning and also because they included the Earl Grey tea I ordered and pick and pay said it was out of stock despite their order arriving earlier than Mr D. Now I am being told that despite the pick and pay app is still not showing my updated card or the fact that I rejected the order that I must speak to MR D for a refund. This is a terrible way to take responsibility for this amazing “pass the buck” mentality at Pick n Pay. Your app is broken. Own it. When I called customer services, they advised my to reject the order which I did. I have missed one attempted call while I was in the shower and one email with another customers contact details and order with items did not match my order so clearly I could not proceed with that complaint. What a mess. This is R748 worth of daylight *******. They have closed their case and told me to open another as they have nothing left to do from their side.
53 replies
21 months ago
Vodacom online plans a **** and ***** plain as day
I bought a power flex plan and was charged immediately. Ad says… Stay flexible with a month-to-month subscription that keeps you connected with 17GB or 22GB Anytime data, UNLIMITED minutes and UNLIMITED SMSs. No contracts, no credit check. All you need is your credit card. What they don’t say is you get charged before you receive it and again within 2 weeks but you can’t use your number on this plan and that you cannot speak to anyone about it because Vodacom shops refuse to engage as it is an online only plan. You get a bot who doesn’t let you cancel. So without one minutes use they ***** R700 bucks and laugh all the way to the bank. I sent and email the day I received it as I requested my number and was then told no can do. I cancelled within a day and they refused to acknowledge the email. I called 8 times and no one knew how to cancel. In fact without opening the package and inserting it into a phone when you get sent its number can you then download the app to cancel. This I found out after 9 calls to Vodacom where no one knew what to do. Finally I was told to do it on the app so even tho I didn’t use it once for a call or text or to go online other than download the app and cancel I was charged one and a half months use. I couldn’t even return the package as there is no option. It’s like a full online ****. Beware of Vodacom plans. They are not contracts and you don’t get to keep your number. And you cannot return it within 14 days unopened because no one knows how. So to cancel you have to open the package. It’s a clever ****. And a disgusting 🤮 way to cheat people. Shame on you Vodacom online.
112 replies
38 months ago
what a shambles, don't call it customer care... they don't
I finally had a call back from Vodacom who had debited my account in October 2022 two weeks after me cancelling and returning a data sim because they said I couldn't use it for calls (after it arrived, not during the sales call). I had passed their credit check with flying colours to get the sim but when I tried to get another deal they said I had outstanding issues on the account and that I was blacklisted and since I could not pass the credit check I must wait 90 days because their system is set up that way. I had to call over two weeks to get them to admit thei=y received the sim by which time a payment came off my account. After 90 days I reapplied still no one could tell me why I couldn't get a plan yet they still would not refund their erroneous charges and kept promising to call back. I sent messages and called and complained on Hellopeter twice and finally today 5 months later I got a call. All they could do was offer to apply to have my money returned to my account, the money they still had since October. No assistance to get this sorted, no explanation, just advice to please call another department if I want to try to make another application, AND no way to check if their system still had any issues blocking my ability to apply for a contract. I have been a pre pay customer for 7 years... means nothing to them... nice
106 replies
38 months ago
Vodacom are thieves and crooks
Again it has been 6 months now. Still you have my money from the data sim and have not registered it’s return yet I am blacklisted on your system and keep being told I must wait 90 days. What is wrong with you. Sort your glitches out and how dare you blacklist me. You have my money and keep telling me I am blacklisted. That’s like licking me up for stealing from me you idiots.
109 replies
40 months ago
Blacklisted due to internal Vodacom slackness.
Bought a data contract and was told they needed to send me something. Turns out I couldn’t keep my prepay number and they didn’t tell me. Then when I returned it unopened they didn’t register it returned they said because it didn’t come with a device. Now I have been blacklisted and they keep charging me insurance and sending me statements and won’t return my money or allow me to take out the contract as they say it takes 90 days to clear the issue. This started in August and I am still considered a problem. Going to get a contract with someone else and their app is useless. Can’t even find the balances or pay for data using airtime. This is from an 8 year old client who has spend thousands every year. I also finally spoke to agents and they put me through to 8 different customer services departments. All of whom would not deal direct with the public. But stores would help as I was an online customer. So over this I returned the sim after 48 hours unopened in August 2022. They still haven’t registered it returned.
264 replies
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