MM
Minkie M
Active since Jan 2023
2
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2 reviews29 months ago
Woolies, You just lost a loyal customer.
Woolies is slowly losing touch. If they are not sending you wrong stuff, they take over two hours to deliver. This has happened several times to me. I placed the order around 8 am. After 11am I had to call and ask where my order is coz the App says it’s delivered. Now I am being told that the process is that the driver calls me first and if I do not answer then they turn back. I moved away from my phone for like a minute and I saw a missed call I do not know. I always buy from Woolies but I have never been called by the driver before. The driver is supposed to tell Security that they are here to deliver. Security will call me to open the gate. Why did the driver turn back with my things, after 1 missed call? Been waiting to have coffee since 8am. I can bet that Checkers would have delivered before 9am. Not so long ago I was querying where my chicken was as I had a guest decided to buy ready-made chicken but it was not included in my order. I had to wait for the driver to come back. Even then I was told I would be refunded as if it’s nothing that after waiting for so long I still didn’t get a complete order. Noooooo man. I love your food but Checkers Sixty6 is still the best. Please refund me the whole amount. AGAIN, WHY IS THE APP SAYING MY GOODS WERE DELIVERED? Sent from my iPhone
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40 months ago
Appalling Service
I am very disappointed with this hotel. I have been coming here every January for the past 4 years. I love the place but this year will be my last and if this is the treatment one gets after paying so much money, I would not recommend it to anyone anymore. I am booked here for 5 nights. Today is my last night. I have decided that to get another place and extend my stay here in the WC. I can’t wait to get out of this place. I did not enjoy my stay at all. Besides it being a beautiful hotel with very friend restaurant staff, their house-keeping is the worst. I am appalled at the service I received this year. Ever since I got here my room gets cleaned after 3pm. I reported to the receptionist on that was on duty yesterday that I don’t have the sign that instruct them I clean my room yet I see it on other rooms. I also reported that I am working while on vacation so I cant work peacefully when I keep seeing dirty glasses and a full bin. I even asked them to provide me with cleaning material because I need to clean the room. I was told house keeping prioritise the customers that need to check in that day hence they only clean our rooms very late. House keeping did not change my bed sheets twice. If the rule is they do not change bedding daily, I don’t mind but Reception told me they are supposed to change my bedding daily but they don’t do that. I have to go back to a white bedding with visible makeup stains if I took a nap during the day with make-up on. The floors never gets hoovered, they only focus on the shower and wiping the basin. The balcony is so dirty there is water that has not been cleaned since New Years Eve when we got there. We could not even enjoy chilling outside all these nights. We were 3 in the suite but on day 2 they did not give us water. When I asked if we only get complimentary water on the day of arriving, one of the housekeeping ladies told me that she only has one bottle of water. And that is what we were given. I sat in my suite and waited hoping they fetch us water and we ended up going downstairs to buy some water. I refuse to believe everyone booked here is experiencing these problems. I don’t know which scale they use to measure if you deserve a good treatment. But I have noticed that they don’t treat everyone the same. I say this coz last year again we were given a small stuffy room on the upper 4th floor. Definitely not what I had booked. I showed them pics of the room I booked on the App. I was then given a beautiful suite facing the ocean. I even found another check-in card inside that small room, addressed to a Mr Mahommed. Very appalling. I am sure even Sun1 treats their customers better this.
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