Angie Z

Bad Service and Return Policies

I purchased a garment from Traders and wore it once, there was a default. 5 days after purchasing a garment I was told that Traders will not accept the exchange due to it being worn and that the garment was to small for me and they not being able to resell it. I was taking aback and offended by this. I was not able to voice my opinion and show frustration, so ADT was called to the store to escort me off the premises. As a consumer this has never happened to me before and I truly take offense to this. Traders warehouse Paarl needs to really step up their game when it comes to management and really needs to show better customer service. Following the procedure of their return policy within 14 days and being told that firstly I was to big for the garment, then told that the garment was not in it original packaging and finally being told that the garment has been worn. Jillian Sacks as the operational manager has no empathy towards customers and her approach to issues should be more sympathetic.