M
Mnr. Jordaan
Active since Jan 2023
3
Reviews
0
Industries
Reviews
3 reviews24 months ago
Bush Lapa great! Dealer fails!!
Please don't get me wrong Bush Lapa Off Road Caravans are excellent products. The problem lies with certain approved dealers, in this case Eastern Cape Caravans in Port Elizabeth. The initial dealing when purchasing the caravan did not go smoothly to say the least. Then we came to the dreaded first service. The booking was made more than a month in advance to make sure they can plan for it. I went back two weeks later to confirm that the planned service date was still ok for Tuesday 16/04/2024. We delivered the caravan on Monday evening, the 15th so that they had ample time. Take note, this caravan only has two wheels, no engine and no transmission. Why then does it take up to Saturday morning to complete the service? Well maybe due to the fact that it only moved to the work area on Thursday. How does touch-up paint get onto the window canvas? Why don't they clean up the electrical wire insulation cuttings from the shelves where they worked. Why do they leave the basin filled with water when we towed it away? Negligence? Never mind, don't care? No, they were busy on another big sale! They don't care about existing customers. I was warned about their shoddy workmanship and I thought that must support the local dealer. Well never again!! This is rather disappointing when you invest more than R500K in a product and then you get this type of service. I am sure this will never happen at Toyota, they have pride in their products.
0 replies
29 months ago
Don't trust the quotation or the guarantee, it's worthless.
I paid a call-out fee so that they could assess the problem of my fridge not cooling down. They quoted, new parts were fitted. No change. They took it away again and re-gassed it as they apparently missed a leak. No change. Backwards and forwards, just over two months later and still no joy. Just over R3K wasted as they just blame loadshedding despite the fact that an anti-surge plug has been in use all along for at least the last two years. The most disappointing fact is that we previously had good service from them, but something has changed.
0 replies
40 months ago
Flink diens - verseker
Dance vir ’n goeie begin met puik en flinke diens. Ons hoop om nog ’n goeie paar jaren saam te werk.
132 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (33.333333333333336%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)