JS
Johann S
Active since Jan 2023
6
Reviews
0
Industries
Reviews
6 reviews8 months ago
Robbing the elderly???
If there was a zero star rating, i would have given that rather!! I am writing this on behalf of my mom who is an elderly lady and not computer literate. Her husband (my stepfather) passed away last year and she inherited a vehicle from him. His son's business used to pay for the tracking and after his death, Cartrack somehow obtained my mom's banking details. Despite numerous phone calls and emails trying to explain the situation, since September 2024, Cartrack still debits my mom's account every month without fail. My mom was never supposed to cancel any service with cartrack because my mom NEVER requested Cartrack's service in the first place. She also NEVER signed any debit order form with Cartrack and therefore Cartrack is *******ly debiting her account every month. At the end of August 2025 they debited her account with R1450.32 ??? Cartrack does NOT have any authorisation to debit my mom's account. Cartrack is in effect *****ing money from an elderly lady every month. This is shocking ! Throughout the process nobody from Cartrack even bothered to take ownership of the problem and contact me, to sort it out. After my latest phone-call today, I am now tired of wasting my time with these people. They are happy to take my mom's money but clearly not interested in resolving this issue. I demand that all monies, taken without consent and authorisation, be paid back to my mom immediately.
106 replies
14 months ago
Total waste of time and money...
What a complete and utter waste of money and time! I registered and paid R569 in good faith, thinking that it would give my ad a competitive advantage, in the hopes that I would sell my Toyota Hilux quickly. I received zero inquiries, from 20 January until today 12 February 2025. Not even one.... As a matter of interest - I also advertised on Facebook market place for much cheaper and had an average of 8x inquiries per day. The vehicle was sold after the second day on facebook market place.
0 replies
14 months ago
Most disappointing advertising platform
What a complete and utter waste of money and time! I registered and paid R649 in good faith, thinking that it would give my ad a competitive advantage, in the hopes that I would sell my Toyota Hilux quickly. I received inquiries from a total of 3x clients which were interested, from 20 January until today 12 February (2 of the 3 clients seemed to be dealerships). Furthermore they listed my ad with a tag "high price" to make sure that they warn would-be customers to NOT do business with me. If they did some due diligence whilst reviewing my ad for almost a day before publishing, they would have seen that my vehicle came with a total of R250K of extras. Logically you cannot apply the book value to the vehicle!!! The worst R649 I spent in my life. As a matter of interest - I also advertised on Facebook market place for much cheaper and had an average of 8x inquiries per day. The vehicle was sold after the second day on facebook market place.
53 replies
19 months ago
Best panelbeater experience
I recently took my daughter's Ford Fiesta in for a rear bumper replacement. This must have been the best "panelbeater experience" that I've ever had. From following up with me, in order to book the appointment, to taking delivery of the car when it was done, they were amazing. Professional, dynamic with good communication. Thanks guys!
0 replies
25 months ago
Dropping the ball!!!
What a joke!! This company has been reasonably reliable for the past couple of years but now they have dropped the ball completely. Since Friday morning our emails have been down - Five days now!!! When waiting for hours on the phone for their support team, they make you change your passwords etc. - as if that would solve the problems on their servers...????? Really ??? How is any company able to function without emails????
56 replies
40 months ago
Desperate for money in Graaff-Reinett
Early December 2022, we booked and paid for the 19th of December 2022, at "Toerboer cottages" in Graaff-Reinet, as an overnight stopover for our family, on the way to our vacation destination in Mosselbaai. We arrived at our “Toerboer” unit at approximately 17:00 on the 19th of December 2022. About 30 minutes after our arrival, we realised that there wasn't any running water at the unit. We were not able to flush the toilet, shower or even wash our hands. This was very disappointing, to say the least. We were never warned about this, prior to our arrival. We then phoned the lady (Lien) at the “Toerboer” office to ask when the water would be back. She explained that the whole town was without water and that she did not know when the water would be back. I phoned around and booked alternative lodging, in the same town, with running water, for me and my family for the night. Running water was a non-negotiable necessity for us and we could not work on a “maybe”. We phoned Lien again and told her that, as a result of the water issue, we have made alternative lodging arrangements and that we would not be staying there for the night, as originally planned. Upon asking her about the refund, she said that she would take it up with the owners, as they were not there. We left the unit after about an hour, at approximately 18:00. We then immediately contacted Booking.com and explained the situation and asked for refund, after which they said that they would take it up with the owners and revert. The feedback from the owners were that they are NOT going to give us a refund due to me, allegedly, swearing and mistreating their staff. I can categorically state that not me or my wife, ever mistreated or swore at any of the “Toerboer” staff at any time whatsoever. These claims are totally false and unfounded and as a result, cannot be proven. It seems like the claims were fabricated by the owners, in an attempt to justify the non-payment of the refund due to us. On our return trip, on the 5th of January 2023, we stopped over at Graaff-Reinet for lunch. We thought that maybe we could go to the “Toerboer” office in order to hopefully meet the owners, in order to resolve the matter. Instead of the owners, we met “Lien” in person, for the first time. She was very friendly and polite. She seemed surprised and she claimed that she did not know about any claims of swearing or misconduct. She confirmed that there was never any hint of animosity between us. It is maybe worth mentioning that there was a camera in the office. All the conversations could subsequently be verified, if the owners had any desire to resolve this matter (which we can guess they don’t). We also tried to contact the owners, on several occasions, in order to resolve this matter. They did not want to answer their phones as they were apparently also on holiday. Instead, they chose to send us whatsapp messages, dismissing our explanations and only reiterating their false claims. This ordeal came as a complete shock to us, as we have used booking.com on many occasions, both locally and overseas, and have never had any bad experiences. What is even more shocking is that someone in the tourism industry would fabricate a story and falsely accuse their customer (fellow Afrikaner) of swearing and misconduct. This all in an attempt to save a measly ZAR 1262.00. Maybe they are desperate for money…? Clearly these people do not belong in the tourism industry and, as a result, would probably not last very long. What comes around, goes around….. I take exception to their false accusations, I am disgusted with the way that they handle issues in their at their establishment and, as a result, I would definitely discourage anyone to make use of “Toerboer”.
132 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (83.33333333333333%)