Cindy S

Disappointed

We had a wedding the weekend. On arrival Friday afternoon nothing was done yet. We received our welcome letter which stipulated that there would be sandwiches and a open bar. When asked about it they simply said that we were late. Mind you we got stuck in traffic because of roadworks. Saturday morning they were late with breakfast (not what we agreed on with the food). When the mother of the bride went and asked about the breakfast to take to her mother's room whom is receiving cemo treatment Sue pushed her out of the way from behind the bar saying "no guests are allowed behind the bar" I know guests aren't allowed in the kitchen but one of the staff members asked her to come and see what she wants. The harvest table was an absolute disappointment. They placed three bowls of doritos chips and nuts and when asked about it suddenly went to get the rest of the stuff. It was 42 degrees and mommy's with baby's was refused to sit inside. Only after causing a scene they were allowed in. There was not enough food for 80 guests and was a absolute dissapoint. Some of the food was burnt and over spiced. The wall in the luxury rooms was full of gheco **** and the drawers had used tissues and sanitary wrappers from previous guests. Only after receiving the invoice and comparing it we saw that they charged for stuff we didn't even receive. There happened other stuff which I didn't mention for my own safety. I'm not happy at all and would not recommend this place to anyone. There were a few staff members that did there absolute best and tried to accommodate the people which I am thankful for.