Natalie C

Won’t ever trust CMH again

Bought a vehicle from the CMH Nissan Hyde Park branch. The OTP was signed on the 6th of January 2023. The car had “apparently” gone through a 101 check, a full service history was “available” and only 2 owners. It was also given its 105k service at CMH Nissan Hyde Park. We collected the car on the 9th of January 2023 at 16:30. I sent the vehicle into Renault (Fourways) to do a full check and report. We found out that the turbo was just about to blow at a cost of R46000 not including labour or any other issues that we could not see (we had the car for 2 days and less than 50kms driven) the brakes on the rear were at their minimum limit, so no idea how the car was road worthy and not replaced before us taking ownership. We also discovered that the car keys would need to be replaced at R4500 each and the spare key was actually not for that vehicle. When we collected the car, I checked both books and something seemed a bit suspicious to me (for a 2015 model, the stamps seemed a bit new), so I called the Renault dealership (Renault Northcliff) which had their stamp in both the warranty book and service book as the original dealership of sale. Yet confirmed that the car was originally registered at a different dealership(Renault route 24); but was stamped in both books by Renault Northcliff. I then checked with all the branches that the car was “serviced” at and; you can imagine that almost every service was done at an different dealership but stamped by another, mainly Renault route 24- which proved to be more accurate but The dates and mileage records didn’t match at all for Renault Northcliff. Other than the other things that were either broken or barely functional. These were made aware of when the OTP was done and we were assured that it would be fixed before handover. Now, the saddest part was that this car was for my son in law who was so excited about his beautiful new car and putting a R30000 deposit down had to return his “new baby”on Friday the 13th. We are still waiting for a refund from CMH Nissan Hyde Park. It has been 2 weeks and no confirmation or communication has been sent. and why it has taken so long to refund. The attitude of the Dealer Principal was not professional and at a point in my meeting with him on that Friday, he insinuated that I was a idiot and couldn’t read the service history correctly. (I have owned 5 Renaults). I’m pretty intelligent and amazingly I can read. This was a cheap shot at a kid and a supposedly dumb and naive woman and a quick sale to dump a piece of **** on us. Absolutely disgusting! The sales man was pleasant but seemed to be a recent hire and needed training on customer service. His manager was friendly until I asked for the service book (which was “missing” at that point (so no record was available then, but a “new book was In the cubby hole) and then made himself scarce whilst we were completely this deal. Shocking from a well known company. I will never deal with CMH Hyde Park again and possibly not with CMH at all.