Angelique Z

Aweful experience at Fototec Watercrest Mall Waterfall

Aweful experience at Fototec Watercrest Mall Waterfall: asked for I.D. photos for drivers, recieved some cardboard, draft quality prints for R80 each. Payed in advance, but upon receipt of ripoff and false 'photos' staff refused to reprint on photo paper and refused to reimburse, stating that they were not allowed to. Waited for almost half an hour for owner to get back to the staff member for approval to reimburse, but only after threats of contacting ombudsman and police. Staff failed to inform us of what they believe I.D. photos are, after claiming that they had never recieved a complaint and that that is how they do it, against country required standards. The term Photo is standard, verses a printed picture or image. They eventually reimbursed, but took back my and my husband cardboard 'photos', and refused to cut them up. Never been so upset in all my life. Went to Fotofirst in Hillcrest afterwards- professional, printed on photo paper to great quality and correct size and charged only R75, staff were well trained. Apparently this store in Waterfall is no longer Fototec, so they are running some illegal shenanigans and ripping people off- corrupt operation and contrary to customer rights and laws. I hope they do better in the future, unfortunately business like this make SA terrible.