Kaylin A

Disgusting, Incompetent, Unreliable and Untrustworthy

I would NEVER recommend this company. It was an absolute disaster. The parties involved and the Director, Areef, ruined my wedding day. Wilted flowers, incorrect colours, incorrect decor, missing decor, the works. It was extremely disappointing after being so excited by the hype created by their social media and previous work, and the reviews from social media influencers. Prior to the wedding, there was no communication from the coordinator despite numerous attempts to get into contact with them. No responses when we had to enquire when we could pick up the bouquet on the day of the wedding. After we eventually got hold of them, on the day of, they promised they'd be at the store in 5minutes which lasted for nearly an hour - and inevitably delayed my nikkah! My family and guests had to rearrange the tables as Moerat Events used the incorrect plans despite having met with the coordinator in the week of the wedding to finalize the seating arrangements. No table numbers were even on the tables, and when we received them, they were printed cardboard pieces of paper (not the gold and acrylic ones we PAID for). The coordinator had the nerve to simply hand them to my family, who had to place them on the tables themselves, all while the coordinator did absolutely nothing to assist. There were NO Moerat Events employees even present on the day of the wedding. The Burgundy couch that we ordered for the wedding day, ended up being an hour late to the hall, filthy and WHITE! The vases, candle holders, cutlery, underplates that I had PAID for, were not at the venue but instead replaced by dirty, scratched up silverware, dusty serving jugs and the cherry on top- my husband didn't even have a single glass on his side of the table! And later I had to find out that one of my guests had to give their glasses to my side of the table!! The audacity. The flowers - which were meant to be a blush pink colour - and which Moerat Events promised they could deliver - were white, wilted, browning, and not even close to the style of arrangements that we had requested - as it had been poorly arranged with large gaps between the flowers. I was disgusted to be lied to by Moerat Events employees that the set up had been done at 8am that morning, but the flowers were already wilted at 9am?! All the additional decor that I had requested and paid for were simply not at the venue. The bouquet I had paid for was meant to be a cascading bouquet of pinks, greens and burgundy yet I received a tiny 20cm bouquet of wilted white roses. It was absolutely disgusting and incompetent service from all involved. This is all without mentioning that at least 2 to 3 of my tables did not have a tablecloth on it... There were dirty serving jugs that my guests had to wash before the event could even start, the cutlery was in the same condition - and not the gold cutlery which we had ordered but stained, scratched up and dirty silver cutlery. It was absolutely filthy and disgusting on their part. I had ordered wooden crates, candles and vases all for my entrance yet there were none present. The underplates we had ordered - which were meant to be woven and gold material - were replaced without our prior knowledge nor consent - with dirty glass underplates. I had ordered 9x candle holders for each table, yet on the day of, only 3x were placed on the table. The 3x vases for the flower arrangements that were meant for each table, were replaced (again without our knowledge nor consent) with long, ugly frosted and unfrosted vases - which were totally disproportionate to the design and layout and made the table design look cheap and half-done. There is so much more to mention that went wrong but it would simply take too much time to type out. We have had many issues with this company and it's incompetent management and employees. From scheduled meetings that were arranged (and that we drove from Cape Town to Paarl to attend) were the employees simply "forgot" or times they tried to reschedule as we were outside their stores, or when they simply wouldn't pick to meetings they arranged with us, to even asking us to meet them at a venue where they set up another wedding on the outskirts of Paarl (after they ruined ours!) We had to drive through farms and dirt roads in order to accommodate them to meetings they do not even pitch to!! We have tried to resolve this matter privately, yet they constantly give us the go-around. It has been 42 days since our initial complaint. In the first week we were given empty promises, lies and eventually no results. When we decided to escalate the matter, we received a response from a Mr Reza Ismail, who ended up wasting our time, insulting us, and delivered absolutely no response despite promising to do so about 4 weeks ago! We have now decided to go the legal route and expect a response. We hope this does not need to go to court but we will not give them the benefit of the doubt anymore. DO NOT TRUST THIS COMPANY. THEY WILL TAKE ALL YOUR MONEY AND DELIVER NONE OF WHAT THEY PROMISE, NOR WHAT YOU PAY FOR. Don't be fooled by the good reviews and social media. They are horrible to work with. If I could give no stars, I would.