Koketso M

I need answers

I’m extremely disappointed by the lack of response from Always (P&G South Africa) after raising a serious concern about their Always Cotton Soft Ultra Thin pads that I purchased from Clicks. Both packets were completely different from the usual Always product — they had no branding, no absorbent blue layer, and no internal markings. I immediately contacted P&G with pictures and detailed information, but it’s been over a week with no feedback, no acknowledgment, and no accountability. As someone who has trusted this brand for years for myself and my siblings, this experience has completely shaken my confidence. If these are supposedly “new and improved,” why aren’t they listed or advertised anywhere? And if they’re not, how sure is P&G that counterfeit or faulty products haven’t been distributed under their name? To make things worse, Clicks’ customer helpline told me they couldn’t assist further because of POPIA, which makes no sense when a customer is simply asking for a refund and clarity. I have reached the point where I’ll be escalating this through the Consumer Goods and Services Ombud (CGSO) because I refuse to let this issue be ignored. It’s not just about money — it’s about consumer safety, transparency, and accountability.