Wernich L

Renault Koleos

Please see below: 06/07/2022 - First time the car gets the ‘check auto gearbox’. Car has no power. Doesn’t move when accelerating. Takes seconds before it start moving. Gearbox software was done. 30/08/2022 - 2nd time in for the same problem. 15/09/2022 - car is back again at the dealership. 12/10/2022 - all staff know me by now seeing as I am there so often. Car checked in again today. Same problem- the gearbox computer now needs to be replaced. 31/10/2022 - Gearbox computer has been ordered but hasn’t arrived yet, still waiting. 25/11/2022 - Gear lever gets stuck in ‘P’ have to force it down into ‘R’. Car dropped off to replace the gearbox computer. This car has a mind of its own, the radio does random things and does what it wants. 02/12/2022 - ‘check auto gearbox’ on again and the same story the car has no power. Doesn’t even change over to 2nd gear stays in 1st. Doesn’t want to drive when you pull away. 05/12/2022 - car still standing at Renault, got it back today. 08/12/2022 - ‘check auto gearbox’ on again, no power, car back at the dealership. 20/12/2022 - car is still at the dealership, lots of things have been checked. 22/12/2022 - busy testing the gearbox 28/12/2022 - Still at dealership, Renault SA only coming out to assess in the new year. 03/01/2023 - still busy with the car 06/01/2023 - finally got my car back. 25/01/2023 - still getting stuck in ‘P’ and having to force it into ‘R’. Jerks when you change it over from ‘P’ to ‘R’ 01/02/2023 - here we go again and the car is back, ‘check auto gearbox’ back on again and same as always, no power. Back to the dealership. 06/02/2023 - Renault SA hasn’t even sent out a team yet to assess. Meanwhile I am left without a car that I pay for. The dealership has assisted with a Kwid which is too small to fit my kids car seats at the back and it has no isofix. They haven’t been able to assist with a bigger car where my kids can be safe in the car. They apparently don’t have any other cars to assist us with except a Kwid.