Hanlie L

Treated Like a ********

The shop owner sent his cashier out to my car to call me back after they had picket up that their pricing on an item was incorrect. I had already left and packed my items in my vehicles boot to leave the parking lot. They made me come back into the shop and wanted me to bring back the items I bought. I stood in the shop while ppl looked at me as if I had been shoplifting. The owner was rude telling me the price on the item was incorrect on which I told him I paid what the lady rang up at the pay point, he made me return to my vehicle to fetch the items to give it back. He also did not want me to leave and I told him that it's their internal issue and I need to leave, he needs to either give the items to me at the purchased price or take the items back. He then refunded me the money on which he made another error, he then grabbed the money from my hand and shoved back what he felt was the correct amount. I was humiliated and treated like a ********. What he needed to do is take responsibility for him loading the price incorrectly at some point when he booked in the stock. Instead he carried on in front of customers in the shop, I will never return. This was a very distasteful and rude way of treating a customer. being a regular customer of the shop and also in the past referring ppl to the shop, I would've imagined the situation to be handled different. This is the overland liquor at the K90 in the East Rand, Boksburg. The most unprofessional customer service I have ever had to deal with.