Kalay M

KIA MOBENI UNPROFESSIONAL DEALERSHIP

I traded in my vehicle and purchased a brand-new vehicle from Kia Mobeni in August. To date, the dealership has still not settled the finance on the vehicle I traded in, despite me notifying them in September when I was debited for both the old vehicle and the new one. After several days, I was refunded the instalment for the traded-in vehicle only for the same issue to happen again in October, where I was once again debited for both vehicles. My bank has been contacting me repeatedly for the settlement letter, only for me to discover that the dealership never settled the account at all, almost three months later. I am still waiting for my refund almost a week later. This ongoing negligence has negatively affected my credit score and caused unnecessary financial stress. Kia Mobeni has proven to be the most unprofessional and disappointing dealership I have ever dealt with.