MN
Madeleine N
Active since Feb 2023
2
Reviews
0
Industries
Reviews
2 reviews39 months ago
Refused to process a refund
Left me stranded at Cape Town Airport as First Car Rental refused to ise my virtual credit card for witholding deposit or any other alternative payment. My refund request was referred back to booking agent which is cartrawler. Mohamed keeps sending automated email response with no further assistance. They steal people's money with unethical technical terms and conditions.
0 replies
39 months ago
Left me stranded
Left me stranded at Cape Town Airport on a Sunday as my virtual credit card was not sufficient for the witholding deposit as per their policy. Not willing to accept any alternative payment. Staff and supervisor was extremely rude and ignorant when asking to speak to a manager. I was referred back to my booking agent for a refund. Cartrawler refused to process any refund. They steal peoples money on unethical technical terms and conditions and when you raise a query with them they give you the same auto response email also not willing to assist or take the matter seriously
0 replies
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1 Star
2 (100%)