CJ
Christopher J
Active since Feb 2023
2
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Reviews
2 reviews39 months ago
Poor quality work, customer service and delays in returning cars on time
Lar-tech was recommended by the assessors. My car has been at them 3 times now for repair and is still not completely fixed. The 1st repair session seemed ok, except were delayed in returning the car and failed to pick up additional repairs that were part of the initial damage. The 2nd session was to repair the work missed and upon return the paint work was bad and they some of the initial work was damaged. The 3rd session repaired the damage and poor paint quality, but they did not repair the wheel/suspension damage that was reported. They also are very bad at communication and updates, the customer service is shocking. I am also still waiting for a small clip to be replaced.
168 replies
39 months ago
Shocking work and appalling customer service
Assessors did a poor job on initial assessment. When additional damages were found (on 2 separate occasion) they initially rejected work and only after escalation did they then approve. The workshop they approved did horrible work and also has no idea on customer service. After the 3rd attempt by workshop to do the work, there are still outstanding items and the assessor response was that I should get the remaining items fixed at my cost and get refunded. The entire experience was bad and I suggest not using them.
0 replies
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