PR
Preneshan R
Active since Apr 2010
7
Reviews
0
Industries
Reviews
7 reviews3 weeks ago
Cancellation - Still not been actioned
Good day , after logging a complaint on the 4th of May , I was contacted on the 5th of May and they advise that they will send me an email confirming cancellation and date ? Still nothing. The social media officer was more concerned about saying that payment is due in arrears so it will be a full calendar month notice which I again made reference to the term and conditions which she agreed too . Anyway I see why so many people complain about ADT , your billing/accounts operates like it doesn't exist for anything else but to process payment . Considering your charge for services in arrear , your should refund me for the lack of services your provide. I haven’t seen a ADT vehicle or patrol in months and your delay with cancellation so that your can continue to bill clients . FYI : This is my third Hello Peter post
1 reply
1 month ago
Unresolved / Non response of Cancellation of ADT Contract
On 17 April, I called to provide notice of cancellation. After several calls, I then proceeded to send an email and finally managed to speak to someone who advised that they would respond to the email. She was not clear on the cancellation period—whether it was a calendar month or 20 business days, as stated in the contract. She agreed with the information I had referenced from the contract and advised that she would respond via email. On 22 April, we received a message requesting that the cancellation notice be sent through, which we did. Again, on Wednesday, 29 April, we received another message requesting the same, and we resent the notice. To date, there have been no calls or further communication regarding the cancellation of the ADT contract. I do not believe I should be charged for May for services that are no longer being provided. The radio is already disconnected and still needs to be collected. I cannot continue calling only to be told that someone will respond to an email. It has now been more than three weeks since the first email was sent, and it has still not been responded to. Your keep on asking the reason for cancelling when I called in , yet your offer this type of lack of service.
2 replies
73 months ago
Prime_Covergrow Repayments
Hi , so my compliant is the same as the rest of complaints already logged for the abrupt cancellation of Prime living grow cover against Prime Meridian Direct and Constantia Insurance Company. Through your emails, SMS and “one” call to me (Which the consultant said she can`t answer any off my questions and she just needs to read the script they been given ) note that your fail to address the concerns regarding all of the premiums that were paid. This is over 44 months of the amount of R449. This cover was taken out on my father who has not retired, you are trying finding a life cover at his age of 65 with pre-existing medical condition at an affordable rate and cover. Questions: 1) What is the directive in terms of all the premiums that have been paid to-date? 2) A service product was not sold but a life cover. It cannot be cancelled but moved to a different product since you don’t have a similar product , what is the next steps? . 3) Constantia was always the insurer of these services provide render by Prime Median and on your disclosure schedule, you indicate long term insurance B as intermediary services. When did you realise that your have disclosed false information ,surely all premium should be returned to customers because your could not collect nor pay-out for this intermediary services Enquiring telephony is not the best options as your consultants are not equip to answer questions and you never reply via email. Policy number : LG106268006
1 reply
73 months ago
Prime_Covergrow
Hi , so my compliant is the same as the rest of complaints already logged for the abrupt cancellation of Prime living grow cover against Prime Meridian Direct and Constantia Insurance Company. Through your emails, SMS and “one” call to me (Which the consultant said she can`t answer any off my questions and she just needs to read the script they been given ) note that your fail to address the concerns regarding all of the premiums that were paid. This is over 44 months of the amount of R449. This cover was taken out on my father who has not retired, you are trying finding a life cover at his age of 65 with pre-existing medical condition at an affordable rate and cover. Questions: 1) What is the directive in terms of all the premiums that have been paid to-date? 2) A service product was not sold but a life cover. It cannot be cancelled but moved to a different product since you don’t have a similar product , what is the next steps? . 3) Constantia was always the insurer of these services provide render by Prime Median and on your disclosure schedule, you indicate long term insurance B as intermediary services. When did you realise that your have disclosed false information ,surely all premium should be returned to customers because your could not collect nor pay-out for this intermediary services Enquiring telephony is not the best options as your consultants are not equip to answer questions and you never reply via email. Policy number : LG106268006
0 replies
73 months ago
Unresolved query **Bad Call centre services***
I recently purchased a s6 model decorder to replace a DSD1131 model , i call into the call centre on the 8th of June and spoke to Sthulilie she placed me on hold over ten minutes at a time to a point where the call disconnected after ~ 57min , decorder still not working . I called on the 8th of June , the consultant xolisa said he wont be able to answer my query and i must speak to a installer , i than queried by account which over time the outstanding balance increase by R20 , he placed me on hold for 59 min and counting ( I am on the line while typing this compliant ) , i call in on another line and this consultant whom i did not get his name placed me on hold for 14min and counting to look for a supervisor . On a third call i am speaking to thema who i refuse to be placed on hold , however i can hear more personally conversations being held . SHOCKING , your should not wonder why your have so many customer holding at a time . Your services is terrible and still no one in DSTV including your digital team via twitter can assist me i called from 0731531991 and 0116316654 if you want to listen to calls
3 replies
137 months ago
R799 - Incorrect billing on invoice
Took up the R799 Packages and activated it on the 7th of March however there roughly an incorrect billed amount of over R1717.50 reflecting on my account and this is for four PVR contract reflecting on the 4th of March . This is totally incorrect .<br> Numerous consultants advised that the system does that by default with charging and crediting however there amounts that have yet to be credited on my account .<br> Continuously my picture is being scrammed due to an overdue account which should not be the case.<br> kindly re-work my account with the correct amount due before your debit my account incorrectly and then i have to spend months with Multichoice fighting for a refund .<br> Account balance is R2729.00 which should be R470 as per your call center agents .<br>
1 reply
137 months ago
R799 Explorer *
With the amount of compliants logged on hellopeter its clear there a service delivery issues with this offer by Multichoice .<br> <br> Took up this deal on the 11th of February , awaiting for the courier company to call for confirm when they will delivery. Spoke to the call center and they dont have the number for DDP however they advise they will send an email for them to contact me , which is now three days later and no call .<br> <br> Also feel that the DDP agents may be providing incorrect information to ensure the sale , they confirmed for me that DSTV has now upgraded thier extra view envirnoment to ensure a 3 way split , hope that true? could not verify that yet .<br> <br> From viewing other compliments , i noticed that your will send a email to DDP to contact me . will wait to see if they do contact me .<br> <br> <br>
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
5 (71.42857142857143%)