Samukelo M

The most terrible hospitality experience in over 15 years in the industry.

The venue speaks for itself visually but whatever beauty it has cannot make up for the vile and condescending behavior of the owners. We were appointed to provide décor and catering for a wedding and their venue of choice was The Venue. Due to a wedding that was taking place we could only begin the décor setup at 11:30pm and had to work overnight before the ceremony the following morning, the following occurred; 1. The owners sent their staff home without cleaning tables or floors (the décor company packing up only took all their equipment) so we had to clean their venue 2. Load shedding occurred in the early hours of the morning and despite having a generator the owners refused to switch it on so that we could have lights while setting up. On the wedding day, the following occurred; 1. The use of fridges is very limited for whatever reason and the owners prohibit the use of water from their sinks for washing dishes. 2. The owner treated our staff terribly, aggressively ordering them to feed The Venue's staff before the wedding guests had even finished being served. 3. Despite how late the wedding finished the previous evening, the owners forced the wedding reception to end at 7pm, closing the bar and being very rude to guests, the bride & groom. They proceeded to be very hostile while we were packing up and switched off all lights at 9pm before we were finished clearing out. These are but a few of the foul an unacceptable behavior's exhibited by The Venue's owners. I highly recommend staying away from this business if you don't want to risk ruining a special occasion.