Chris E

DO NOT use Fibreline pools.

Warning! Please be advised that Fibreline Pools and Jan's team cannot be trusted. Despite being recommended to me by a friend who had a good experience, I foolishly ignored the bad reviews and ended up regretting it. Although they started off friendly and efficient, things quickly deteriorated once I paid the deposit. They promised to have my pool installed by the end of November, but the team only showed up sporadically and would often leave early to attend to other projects. They kept asking for patience, citing other complex projects as the reason for the delay, but failed to show up even when I cancelled plans and made myself available. To make matters worse, they disappeared after partially filling the pool, leaving me with a dangerous and incomplete installation. My son even sustained a serious injury, which required a trip to the emergency room. I was forced to stay behind while my family went on holiday, waiting for them to attend to the work, but they never showed up. Every time I complained to Jan, he would make a new promise, but nothing ever came of it. When the work finally resumed, I found that they had not followed the specs and quote as promised. Despite repeated reminders, they failed to pack the sides and steps properly, and I had to let them redo the work multiple times. I also had to replace my garden equipment, as they had used it without my permission. The work still remains unfinished to this day, and I have had to hire someone else to fix piping and clean concrete from my pool floor. They made excuses and failed to deliver on their promises time and time again. In short, I strongly advise against using Fibreline Pools. Despite their initial efficiency, the lying and untrustworthiness of Jan and his team make it not worth the risk.