PC
Panya C
Active since Feb 2023
3
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3 reviews3 months ago
Pathetic service by Flysafair
Flysafair customer service at OR Tambo is pathetic. I booked two Flysafair return flight tickets from OR Tambo International Airport to King Shaka International Airport (05 and 09 January 2026) on the 30th December 2025 with booking reference number 08BH0M. On Sunday the 04th I received an email from Flysafair at 17:11 saying that I can to do online check-in and I can also choose the seats. I tried doing the online check in from that evening until the following day without any success. The only message I got from their online platform was "we are currently unable to process your request, try later". I tried until we got to OR international airport at around 15h15. We were referred to cubicle 127 & 128 to check in but was referred to Flysafair point of customer service where we were told that we can no longer be able to board our flight at 16h45. They rescheduled our booking to catch a flight at 18h40 but that came with an extra cost of R800 which I think was unfair considering the fact that their online platform was not working(unreliable) of which it was not our problem. It was the first time I used flysafair as an airline of choice but with that experience I don't think I'll ever use the airline again nor refer anyone to use their services. To be honest I feel ****** of my hard earned money by a big company like flysafair because of their unreliable online platform for self-service.
0 replies
3 months ago
Rainbow parking's poor service
If you value your money and time please stay away from Rainbow parking at OR Tambo International Airport. I used their services(05 to 09 January 2026)to park our car while going on holiday. While we were on holiday to our surprise we realized that the car was being driven around on three occasions on two different days(07 & 08) for a total of 14 kilometers. I informed their manager Leon who was ***** in his answers and making false promises. The only answer that he gave was that the car was mistakenly picked up from their yard to the airport but when I asked him if the car was mistakenly picked up on three occasions he couldn't account. We've sent him all the screenshots from the tracking company(Netstar) that shows all the movements of the car but he didn't want to take responsibility or accountability. Rainbow parking is bad news and they lack honesty, trustworthiness, reliability and the truth. Their so called manager Leon he's very good in making false and empty promises and he doesn't value customers at all.
0 replies
6 months ago
*****ulent Policy under my name
I would like to express my disappointment and lack of trust in Old Mutual. On the 27th September I realized that there were two amounts (R102,96 and R41,60) that are being deducted by Old Mutual on my salary. On the 30th of September I went to an Old Mutual branch in Pretoria CBD(Church Street) to lodge a complain. The consultant who was assisting me told me that there were two funeral cover policies opened under my name. When I asked her who was the consultant who assisted me to sign up for those policies, she said the system does not show who was that consultant. Then she asked me to provide her with my payslips for November and December 2024 and also for September 2025. That consultant had the audacity to tell me that even after reporting the case, Old Mutual will continue to deduct for the next 6 months even if I've reported it. I'm so disappointed with the process Old Mutual is following in terms of dealing with *****ulent signings of their policies. Yes I do understand that an investigation should be carried out but there's no way that I'm going to wait for 6 months for Old Mutual to continue deducting my salary. Regards Panya Evans Chabalala
53 replies
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