FK
Faranaaz K
Active since Feb 2023
2
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Reviews
2 reviews1 month ago
Frustration: Unfulfilled Eid UL Fitr Buffet 2026 Reservation Request
I am furious about the continual failure to respond to my Eid 2026 reservation request at Capetonian on the Square Buffet. I have visited with my family on multiple occasions, and my experience this time was unacceptable. On 6 December 2025, I requested a reservation for Eid 2026. The cashier verbally assured me it would be passed to the reservations team, yet nothing materialized. I made a second request after 6 December 2026 via a written survey review detailing my intention to secure an Eid 2026 booking. Again, no one contacted me or followed up. Your internal communication failures have left me without an Eid reservation for a very important occasion, while the venue remains fully booked. This is not acceptable in hospitality. A sole reliance on verbal assurances and neglected written feedback demonstrates a lack of professionalism and customer care. What I expect: A clear, written confirmation of Eid ul Fitr 2026 availability and a confirmed booking. A formal apology for the repeated communication failures and a commitment to improve your reservation workflows, including handling written feedback with timely follow-up. Please escalate this to your reservations manager and respond with a concrete resolution.
106 replies
38 months ago
Romantic Restaurant Mzanzi
Top Class Buffet. Exceptional Service and a world class dining experience. #ShareTheLoveMzansi
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (50%)