Active since Feb 2023
I bought a suitcase from Cape Union Mart (7 February) Unfortunately, after only a week of use, the suitcase already shows visible scratches. For something meant for travel, I expected better durability. I’m disappointed with the quality. Enquired at the store that I’m not happy as they advertise their items as quality and durable and would like to return but was told I can’t.
Bought a bed in December 2020, August 2021 I was already experiencing problems with it( springs coming out) I live with kids and this is dangerous. Reported the problem with Hemingways branch in East London, as it was still in the warranty period. I was told they would take it up further. I don’t know how many times I’ve followed up at the store with the investigation, instead I was told the sales person who sold me the bed no longer works there. Everytime I go there I’m asked to send pictures of the bed but nothing happens. I don’t recommend anyone buying anything from UFO. I’m not happy at all with my purchase.