UFO Furniture
Verified Business
|2.1|22 Reviews (last 12 months)|Responds in 82h 33m
UFO Furniture
Verified Business
|2.1
22 Reviews (last 12 months)
Responds in 82h 33m
AI Review Summary
Based on recent customer reviews, UFO Furniture receives polarised feedback dominated by serious concerns about product durability and after-sales support. Customers consistently mention beds sagging, springs popping through mattresses, and leather or upholstery peeling shortly after purchase. A recurring theme is frustration with warranty handling, supplier disputes involving Viva Bedding and Medi Spine, and delayed or ignored complaint responses. On the positive side, shoppers frequently praise individual sales consultants at branches like Menlyn, Vereeniging, Brakpan, and Festival Mall for attentive service, follow-ups, and going the extra mile.
Performance(last 12 months):
Trustindex Rating
3.4Ranked In Retail
#131Reply Time
82h 33mReplied to 88% of negative reviews
Reply time on negative reviews: 94h 11m
TrustIndex
3.4
Ranking
#131
in Retail
Reply Time
82h 33m
Replied to 88% of negative reviews
Reply time on negative reviews: 94h 11m
Frequently Asked Questions About UFO Furniture
What do customers say about UFO Furniture?
Based on recent customer reviews, UFO Furniture receives polarised feedback dominated by serious concerns about product durability and after-sales support. Customers consistently mention beds sagging, springs popping through mattresses, and leather or upholstery peeling shortly after purchase. A recurring theme is frustration with warranty handling, supplier disputes involving Viva Bedding and Medi Spine, and delayed or ignored complaint responses. On the positive side, shoppers frequently praise individual sales consultants at branches like Menlyn, Vereeniging, Brakpan, and Festival Mall for attentive service, follow-ups, and going the extra mile.
Is UFO Furniture trustworthy?
Recent reviews (22)
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