UFO Furniture
Verified Business
AI Review Summary
Based on recent customer reviews, UFO Furniture faces significant criticism around product durability, particularly with leather and upholstery couches peeling within one to three years and mattresses sagging or developing spring defects within months. Customers frequently express frustration with after-sales service, citing ignored complaints, warranty disputes, and being redirected to pay for repairs on what they consider manufacturing faults. However, several reviews highlight exceptional individual staff members at branches like Vereeniging, Brakpan, Wonderpark, and Kempton Park who deliver personalized, attentive service that earns genuine customer appreciation.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
67h 59mReply Time
-67 NPSUnlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 75 hours 49 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
67h 59m
NPS Score
-67
Recommended: Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 75 hours 49 min
Review Distribution
2|28 Reviews
May '25 - Apr '26
5(26.1%)
4(0%)
3(0%)
2(0%)
1(73.9%)
5(26.1%)
4(0%)
3(0%)
2(0%)
1(73.9%)
Frequently Asked Questions About UFO Furniture
Based on recent customer reviews, UFO Furniture faces significant criticism around product durability, particularly with leather and upholstery couches peeling within one to three years and mattresses sagging or developing spring defects within months. Customers frequently express frustration with after-sales service, citing ignored complaints, warranty disputes, and being redirected to pay for repairs on what they consider manufacturing faults. However, several reviews highlight exceptional individual staff members at branches like Vereeniging, Brakpan, Wonderpark, and Kempton Park who deliver personalized, attentive service that earns genuine customer appreciation.
UFO Furniture has a TrustIndex of 0 out of 10 on Hellopeter, based on 28 reviews in the last 12 months. They reply to 95% of negative reviews, typically within 75 hours 49 min. Hellopeter has tracked UFO Furniture across 735 total reviews. How is the TrustIndex calculated? →
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Mbali
1 reviews | Active since Jan 2020
12 Mar 2026, 18:43
Poor quality bed
I brought a bed in December of 2025 and the base had a funny sound when I was sleeping, I went to the shop in December to complain and they told me compliant department is close and will open in January the 18th, the sales rep helped to put in complaints in January 2026. February 2026 they delivered a new base still has funny sound when I’m sleeping UFO has poor quality of beds, I recently emailed the compliant department and there is no feedback how can it be that two base that are delivered to me can have faults, I thought this shop sales quality for the amount I spent on buying this bed it’s not even three months but two base have faults I’m really angry and disappointed about this. I would not refer anyone to buy a bed at UFO.
Helpful (0)
|Replies (0)M
Mbali
1 reviews | Active since Jan 2020
12 Mar 2026, 18:43
Poor quality bed
I brought a bed in December of 2025 and the base had a funny sound when I was sleeping, I went to the shop in December to complain and they told me compliant department is close and will open in January the 18th, the sales rep helped to put in complaints in January 2026. February 2026 they delivered a new base still has funny sound when I’m sleeping UFO has poor quality of beds, I recently emailed the compliant department and there is no feedback how can it be that two base that are delivered to me can have faults, I thought this shop sales quality for the amount I spent on buying this bed it’s not even three months but two base have faults I’m really angry and disappointed about this. I would not refer anyone to buy a bed at UFO.
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Replies (0)NK
BN
Beauty N
1 reviews | Active since Jan 2020
25 Feb 2026, 17:56
Complaint about a sofa bought at UFO.
I bought a couch (GINA) at UFO in Marlborough, it's hardly been 2 years. I bought it in May 2024 and the couch is now sagging. It's a recliner and is no longer closing properly. I reported the matter to UFO and they referred me to their service providers and I'm expected to pay for the repairs. I find this very disappointing, especially from UFO a reputable shop known for selling high quality products. This is indeed disappointing.
Helpful (0)
|Replies (0)BN
Beauty N
1 reviews | Active since Jan 2020
25 Feb 2026, 17:56
Complaint about a sofa bought at UFO.
I bought a couch (GINA) at UFO in Marlborough, it's hardly been 2 years. I bought it in May 2024 and the couch is now sagging. It's a recliner and is no longer closing properly. I reported the matter to UFO and they referred me to their service providers and I'm expected to pay for the repairs. I find this very disappointing, especially from UFO a reputable shop known for selling high quality products. This is indeed disappointing.
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Replies (0)SB
Sadie B
1 reviews | Active since Jan 2020
10 Dec 2025, 01:20
GREAT EXPERIENCE AT UFO LOOKING FOR THE BEST SOFA THANK YOU THELMA
THANK YOU TO THELMA AT BRAKPAN CARNIVAL MALL FOR AN EXCELLENT SERVICE ON 9 DECEMBER 2025, WHEN ONE PERSON SAID HE COULD NOT HELP SHE TOOK MY DETAILS AND WENT THE EXTRA MILE, MAY SHE BE BLESSED WITH PEOPLE ON HER PATH THAT GO EATRA MILES FOR HER,
Helpful (0)
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Sadie B
1 reviews | Active since Jan 2020
10 Dec 2025, 01:20
GREAT EXPERIENCE AT UFO LOOKING FOR THE BEST SOFA THANK YOU THELMA
THANK YOU TO THELMA AT BRAKPAN CARNIVAL MALL FOR AN EXCELLENT SERVICE ON 9 DECEMBER 2025, WHEN ONE PERSON SAID HE COULD NOT HELP SHE TOOK MY DETAILS AND WENT THE EXTRA MILE, MAY SHE BE BLESSED WITH PEOPLE ON HER PATH THAT GO EATRA MILES FOR HER,
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Replies (0)TE
Timothy E
1 reviews | Active since Jan 2020
27 Nov 2025, 06:54
UFO/Lewis
A year ago I purchased a queen bed from UFO N1 City in Cape Town. 10 months later a spring from the bed popped through the mattress which has injured my wife on multiple occasions to date. I went back to N1 City only to find out that the store has closed down. I contacted UFO via email to let them know of the situation. They sent me documents to fill and to liaise with the supplier’s representative Mike to which I did and was informed they will replace the mattress and it will have to be manufactured and will take up to two weeks but he will try and put an urgent notice on it. It has now been over a month and I still have not received the mattress because UFO is trying to arrange it at a time that is convenient for the driver from the nearby Lewis store. My wife has since been scratched and poked multiple times by this spring and when I contacted UFO to let them know and that we need the mattress urgently due to this, my emails were ignored. I then sent a further email stating that if they cannot deliver the mattress they should refund me according to the CPA as they have proven to be ************* and unreliable, my emails still went unanswered and to date I have not received any update. While we are out of pocket with the risk of serious injuries and infections this company deciders that the best course of action is to ignore our pleas. I write this to warn other consumers that when you buy from these stores, this is the quality and service you’re expected to get not to mention the instability of them just closing stores down. If this matter isn’t resolved, I will be laying a formal complaint with relevant departments to make sure that this doesn’t go unanswered. We work hard for our money and don’t expect companies to just take it and ignore us.
Helpful (0)
|Replies (0)TE
Timothy E
1 reviews | Active since Jan 2020
27 Nov 2025, 06:54
UFO/Lewis
A year ago I purchased a queen bed from UFO N1 City in Cape Town. 10 months later a spring from the bed popped through the mattress which has injured my wife on multiple occasions to date. I went back to N1 City only to find out that the store has closed down. I contacted UFO via email to let them know of the situation. They sent me documents to fill and to liaise with the supplier’s representative Mike to which I did and was informed they will replace the mattress and it will have to be manufactured and will take up to two weeks but he will try and put an urgent notice on it. It has now been over a month and I still have not received the mattress because UFO is trying to arrange it at a time that is convenient for the driver from the nearby Lewis store. My wife has since been scratched and poked multiple times by this spring and when I contacted UFO to let them know and that we need the mattress urgently due to this, my emails were ignored. I then sent a further email stating that if they cannot deliver the mattress they should refund me according to the CPA as they have proven to be ************* and unreliable, my emails still went unanswered and to date I have not received any update. While we are out of pocket with the risk of serious injuries and infections this company deciders that the best course of action is to ignore our pleas. I write this to warn other consumers that when you buy from these stores, this is the quality and service you’re expected to get not to mention the instability of them just closing stores down. If this matter isn’t resolved, I will be laying a formal complaint with relevant departments to make sure that this doesn’t go unanswered. We work hard for our money and don’t expect companies to just take it and ignore us.
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Replies (0)VS
Vicki S
1 reviews | Active since Jan 2020
23 Oct 2025, 13:29
Im a very Happy Customer with a new mattress
Customer Service Review for Tonny Matene – UFO Furniture Vereeniging I would like to express my heartfelt appreciation for the excellent service I received from Tonny Matene at UFO Furniture in Vereeniging. I had an issue with my bed that was uncomfortable and causing me back pain. Tonny handled my complaint with great professionalism and care. He took the time to explain every step of the process, including how long it would take and what to expect. He also assured me that he would stay in touch throughout the 4weeks waiting period while I awaited the delivery of my new mattress — and he kept his word! Tonny followed up regularly, kept me updated, he even called me in the morning after delivery to check how the new bed felt. That kind of dedication and genuine care is what I call going the extra mile for a customer. UFO Furniture is truly blessed to have such an outstanding employee. Tonny’s customer service is excellent, and I’m extremely happy and grateful for his assistance. Thank you, Tonny, for making this experience such a positive one!
Helpful (0)
|Replies (0)VS
Vicki S
1 reviews | Active since Jan 2020
23 Oct 2025, 13:29
Im a very Happy Customer with a new mattress
Customer Service Review for Tonny Matene – UFO Furniture Vereeniging I would like to express my heartfelt appreciation for the excellent service I received from Tonny Matene at UFO Furniture in Vereeniging. I had an issue with my bed that was uncomfortable and causing me back pain. Tonny handled my complaint with great professionalism and care. He took the time to explain every step of the process, including how long it would take and what to expect. He also assured me that he would stay in touch throughout the 4weeks waiting period while I awaited the delivery of my new mattress — and he kept his word! Tonny followed up regularly, kept me updated, he even called me in the morning after delivery to check how the new bed felt. That kind of dedication and genuine care is what I call going the extra mile for a customer. UFO Furniture is truly blessed to have such an outstanding employee. Tonny’s customer service is excellent, and I’m extremely happy and grateful for his assistance. Thank you, Tonny, for making this experience such a positive one!
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Replies (0)JL
Jaco-Marie Landman
1 reviews | Active since Jan 2020
23 Oct 2025, 09:29
Very Disappointed, dissatisfied client!
Please DON'T ever spend your hard earned money at UFO Furniture Alberton. "AFTERMARKET SERVICE" is not a word in their vocabulary, it is non existent! They come up with any and all excuses not pay out or exchange products you paid for and ARE still under warranty. Their employees have NO people skills and are so arrogant. ZERO STARS IS MORE ACCURATE, but on here we are polite.
Helpful (0)
|Replies (0)JL
Jaco-Marie Landman
1 reviews | Active since Jan 2020
23 Oct 2025, 09:29
Very Disappointed, dissatisfied client!
Please DON'T ever spend your hard earned money at UFO Furniture Alberton. "AFTERMARKET SERVICE" is not a word in their vocabulary, it is non existent! They come up with any and all excuses not pay out or exchange products you paid for and ARE still under warranty. Their employees have NO people skills and are so arrogant. ZERO STARS IS MORE ACCURATE, but on here we are polite.
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Replies (0)JB
Johanna B
1 reviews | Active since Jan 2020
20 Oct 2025, 09:37
Viva Bedding Quality is Substandard
Complaint Regarding Product Quality and Customer Service I am writing to express my profound disappointment with a bed I purchased from UFO Amanzimtoti approximately two years ago. Recently, the bed has exhibited a significant manufacturing fault, with the springs on the side beginning to pop out. Given that the product is a mere 2 and a half years old, this issue clearly points to a failure in quality and workmanship. I immediately lodged a complaint with UFO Amanzimtoti. While I was informed that the standard warranty period had expired, I was assured that the product was still under a "guarantee." Following this, an inspector from **Viva Bedding**, the manufacturer, assessed the situation and confirmed the defect. However, I was then advised that I would need to pay R1,500 for the repair. This proposed solution is unacceptable for several reasons: 1. The defect is unmistakably a factory fault, not a result of misuse or wear and tear. 2. The repair cost of R1,500 is disproportionate, considering the original purchase price was just over R3,000. At this rate, purchasing a new bed from a different manufacturer becomes a more logical and financially sound option. 3. The entire experience has undermined my confidence in the product's quality and the brand's commitment to customer satisfaction. This situation reflects poorly on the quality of both UFO's products and their supplier, **Viva Bedding**. The service from both entities has been unsatisfactory, and the resolution offered does not prioritize customer loyalty but rather seems designed to extract additional revenue. Based on this experience, I cannot in good conscience recommend UFO Amanzimtoti or **Viva Bedding** to other consumers. I had expected both the retailer and the manufacturer to stand behind the quality of their products and ensure their customers are treated fairly. I am sharing this feedback in the hope that it will prompt a review of your quality control and customer service policies. Sincerely, A Disappointed Customer
Helpful (0)
|Replies (0)JB
Johanna B
1 reviews | Active since Jan 2020
20 Oct 2025, 09:37
Viva Bedding Quality is Substandard
Complaint Regarding Product Quality and Customer Service I am writing to express my profound disappointment with a bed I purchased from UFO Amanzimtoti approximately two years ago. Recently, the bed has exhibited a significant manufacturing fault, with the springs on the side beginning to pop out. Given that the product is a mere 2 and a half years old, this issue clearly points to a failure in quality and workmanship. I immediately lodged a complaint with UFO Amanzimtoti. While I was informed that the standard warranty period had expired, I was assured that the product was still under a "guarantee." Following this, an inspector from **Viva Bedding**, the manufacturer, assessed the situation and confirmed the defect. However, I was then advised that I would need to pay R1,500 for the repair. This proposed solution is unacceptable for several reasons: 1. The defect is unmistakably a factory fault, not a result of misuse or wear and tear. 2. The repair cost of R1,500 is disproportionate, considering the original purchase price was just over R3,000. At this rate, purchasing a new bed from a different manufacturer becomes a more logical and financially sound option. 3. The entire experience has undermined my confidence in the product's quality and the brand's commitment to customer satisfaction. This situation reflects poorly on the quality of both UFO's products and their supplier, **Viva Bedding**. The service from both entities has been unsatisfactory, and the resolution offered does not prioritize customer loyalty but rather seems designed to extract additional revenue. Based on this experience, I cannot in good conscience recommend UFO Amanzimtoti or **Viva Bedding** to other consumers. I had expected both the retailer and the manufacturer to stand behind the quality of their products and ensure their customers are treated fairly. I am sharing this feedback in the hope that it will prompt a review of your quality control and customer service policies. Sincerely, A Disappointed Customer
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Replies (0)