M
Mbali
Active since Aug 2023
2
Reviews
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Reviews
2 reviews1 month ago
Poor quality bed
I brought a bed in December of 2025 and the base had a funny sound when I was sleeping, I went to the shop in December to complain and they told me compliant department is close and will open in January the 18th, the sales rep helped to put in complaints in January 2026. February 2026 they delivered a new base still has funny sound when I’m sleeping UFO has poor quality of beds, I recently emailed the compliant department and there is no feedback how can it be that two base that are delivered to me can have faults, I thought this shop sales quality for the amount I spent on buying this bed it’s not even three months but two base have faults I’m really angry and disappointed about this. I would not refer anyone to buy a bed at UFO.
53 replies
33 months ago
Horrible service from both cancellation department and Account department they gave me the wrong and misleading information and never cancelled my account after paying off the outstanding amount they say I should pay
Horrible service from both cancellation department and Account department they gave me the wrong and misleading information and never cancelled my account after paying off the outstanding amount they say I should pay. I still need to pay Cartrack this month even after I paid the cancellation fee. Im really disappointed of they service especially the lady named Thando from the cancellation department who hang up my call did not even want to hear my dispute.
60 replies
Review Distribution
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1 Star
2 (100%)