TE
Timothy E
Active since Aug 2012
38
Reviews
0
Industries
Reviews
38 reviews5 months ago
UFO/Lewis
A year ago I purchased a queen bed from UFO N1 City in Cape Town. 10 months later a spring from the bed popped through the mattress which has injured my wife on multiple occasions to date. I went back to N1 City only to find out that the store has closed down. I contacted UFO via email to let them know of the situation. They sent me documents to fill and to liaise with the supplier’s representative Mike to which I did and was informed they will replace the mattress and it will have to be manufactured and will take up to two weeks but he will try and put an urgent notice on it. It has now been over a month and I still have not received the mattress because UFO is trying to arrange it at a time that is convenient for the driver from the nearby Lewis store. My wife has since been scratched and poked multiple times by this spring and when I contacted UFO to let them know and that we need the mattress urgently due to this, my emails were ignored. I then sent a further email stating that if they cannot deliver the mattress they should refund me according to the CPA as they have proven to be ************* and unreliable, my emails still went unanswered and to date I have not received any update. While we are out of pocket with the risk of serious injuries and infections this company deciders that the best course of action is to ignore our pleas. I write this to warn other consumers that when you buy from these stores, this is the quality and service you’re expected to get not to mention the instability of them just closing stores down. If this matter isn’t resolved, I will be laying a formal complaint with relevant departments to make sure that this doesn’t go unanswered. We work hard for our money and don’t expect companies to just take it and ignore us.
0 replies
7 months ago
Supersonic/ Frogfoot terrible customer service
I have a fibre line from Frogfoot via Supersonic and MTN. My internet went down today and I called in to let them know that we work from home and every minute the internet is down is business lost because we cannot have our video sessions with clients. I asked to escalate the matter due to these circumstances and was only parroted what they learned from their script and could not think out the box. To make matters worse, the fault is on their backend and up until now still hasn’t been resolved. We pay a monthly fee and expect uninterrupted service, but when the unexpected happens, we at the very least expect your representatives to try to be helpful. I will be looking for a new service provider and to anyone that is looking for fibre, you have been warned about these 3 companies. Once they get your money, you don’t matter anymore.
53 replies
9 months ago
FNB vehicle insurance
I am writing to express my dissatisfaction with FNB vehicle insurance. The accident occurred 25 March 2025 and to date their legal team is still checking merits of the claim yet the other vehicle has been repaired a long time ago. Every time I query, I get a short response saying they are finalising but until today have not made any attempts to repair the vehicle. Please beware when you are shopping for insurance.
106 replies
13 months ago
Lifetime guarantee gimmick
I am extremely disappointed with the service I’ve received from AMC Cookware. As a professional chef, I’ve invested in their entire range of cookware, knives, and cutlery. Unfortunately, the knives became blunt in less than two years, and when I reached out to AMC, I was told they only have a one-year guarantee. So, I’m now stuck with dull knives. Fine, that’s one issue. Then, one of my pot handles detached due to a weld failure. I took it to AMC’s Century City store, where I was told their lifetime guarantee only applies if the product is less than a year old and unused — a statement that contradicts their website, which claims there’s no time limit. I insisted on a replacement, and the lady at the store said she’d contact customer care the following Monday since they’re closed over the weekend. However, Monday came and went with no call from her or anyone else. Instead, my pot was sent in for repairs without my consent. Today, I received a call from customer service informing me that my pot is being repaired and that they can’t fix any dents. This all happened without any communication from AMC, despite my clear request to invoke their lifetime guarantee and a reminder that a guarantee and warranty are not the same thing. If you’re considering buying from AMC, don’t be fooled by their so-called lifetime guarantee. It’s just a gimmick they’ll use every excuse to avoid honoring. Their products are expensive, and the only reason I’ve bought them is because of the guarantee. However, their aftersales service is appalling. Save yourself the trouble and frustration and look elsewhere
0 replies
14 months ago
Arrogant butchery manager- Bothasig Branch
Good day. I just had the most horrible experience dealing with the butchery manager Mr. Lil at the Food *****s Bothasig branch. I am a chef that does dinner service for my clientele. I always buy at Food *****s because of the freshness and quality I can trust. Today I purchased 4 trays of chicken pieces from this store. After getting home and I started to prep for my dinner service, I opened the chicken and it had a strong pungent smell as if it was left out for too long and about to go bad. I would never use sub standard products so I wrapped it up packed it away and had to go to my local checkers to purchase more chicken at a higher price per kg because I was pressed for time. At around 5pm I went back to the store to return the chicken and spoke to the manager at the till. She then said we need to go speak to the Butchery manager who happened to walk by at the time so she called him. I explained the above situation and also expressed how this kind of incompetence affects me as a chef not only monetary but also with my time. He then got triggered for some reason and opened the chicken saying there’s no smell and nothing wrong with it and started getting aggressive in front of customers and staff. I told him I will report this to head office and he said I must go ahead and report it to whoever I want and that nothing will happen to him. He then started shouting saying there’s something wrong with me and not the chicken and in front of everyone screamed that maybe I stink and not the chicken. I couldn’t believe what I was hearing come out of a manager’s mouth, I turned to the staff who were thoroughly embarrassed and asked them if they are listening to this, they just shook their heads. I frequent this store daily for my stock but I won’t anymore as long as you have managers with disgusting attitudes like this working there. Food *****s should train their managers in customer care and how to handle customer conflict. I am extremely disappointed at what I experienced today at this store and would a formal apology from this manager.
159 replies
15 months ago
Makro online are third party sellers and unreliable
I bought 3 products from Makro online and all of them had the wrong description or was delivered broken after long waits for the items to be delivered. I logged a return and waited 2 weeks but nobody came to pick up. I then decided to go into the Makro store to return the products and they said that they cannot take it because they don’t sell those products and Makro uses marketplace where 3rd party vendors can advertise their products. They then called Makro online who kept me on hold for about an hour and told me they will arrange pick up for the following Monday, which meant I had to pack up everything and take it back with me. Now it’s been close to a month since this whole ordeal, and I still haven’t received my refund which is close to R2000 and Makro staff okays the blame game that it’s Marketplace. We as customers are buying from Makro according to us, the brand is attached to the sale and that’s the reason we assume that everything is above board. Makro happily takes the commissions but when there are issues then there’s little to no customer service. The NCC should definitely investigate because this is *****ing at this point.
53 replies
16 months ago
MTN LTE
Used MTN home LTE on a month to month package for 2 months until I got fibre installed, mind you I got my fibre also through MTN Fibre month to month which has been down for the past two days. They debited me way in advance for the following month. Upon cancellation of the LTE I was told that I should take the device in immediately and when at the store, the agent said that I will be refunded for the month of December which was already debited 15 November. To date I have not received my refund and MTN conveniently keeps quiet about it yet if the tables were turned, they would be hounding us for payment and black listing us. These are corporate ******* that just get away with doing as they wish. Be mindful of this when you are considering using this service.
0 replies
16 months ago
MTN LTE
Rewrite the following complaint for me: Used MTN home LTE on a month to month package for 2 months until I got fibre installed, mind you I got my fibre also through MTN Fibre month to month which has been down for the past two days. They debited me way in advance for the following month. Upon cancellation of the LTE I was told that I should take the device in immediately and when at the store, the agent said that I will be refunded for the month of December which was already debited 15 November. To date I have not received my refund and MTN conveniently keeps quiet about it yet if the tables were turned, they would be hounding us for payment and black listing us. These are corporate ******* that just get away with doing as they wish. Be mindful of this when you are considering using this service.
0 replies
17 months ago
Extremely Disappointing Experience with Monarch
I recently moved from Malaysia to Cape Town, and I needed to ship furniture from Johannesburg to Cape Town. Megan from Monarch contacted me, asked for the details, and quickly sent me a quote. Initially, I was impressed with the responsiveness, but unfortunately, the experience turned out to be a nightmare. The quote from Monarch was significantly higher than others I had received, and Megan justified this by claiming that other companies would ask for more money later, and that Monarch was not a “fly-by-night” company. She emphasized that with Monarch, all my goods would be insured, and in the event of any damage, they would replace the items. Her persistence and convincing tone led me to believe that paying a little extra would provide peace of mind, so I decided to go with them. I provided my move-in date, which was 1 September 2024, and paid a 50% deposit. I also sent Megan the letting agent’s contact details for where the furniture was stored in Johannesburg so she could arrange collection. However, she failed to follow up with the agent, causing a huge issue with the pickup. When this was pointed this out on a conference call with the agent, Megan admitted it was her fault and then rescheduled the pickup time. The furniture was finally picked up over the weekend of my move. I contacted Megan to confirm everything was on track, only to be told that 1 September was a Sunday, and I would need to pay a Sunday surcharge. I reminded her that I had provided this date when we discussed the quote and that it was her responsibility to check the details, as move-in dates are typically on the 1st of the month, and we cannot get the keys any earlier. Megan then claimed they were fully booked and said I would have to wait another week for delivery. I was horrified—my entire move-in was scheduled for the 1st, and without the furniture, I would have nothing. I scrambled to arrange an earlier key collection, and I told Megan that they could deliver the furniture on Friday or Saturday. Instead of accommodating that, Megan told me that because she had changed the pickup time, my furniture was now stored in Johannesburg and would only arrive on Sunday. This was never communicated to me when the change was made, nor would I have agreed to it if I had known. The original arrangement was for the furniture to be picked up and stored in Cape Town. Megan then insisted that I pay an additional R1800, or they could not deliver the furniture. At this point, they had my belongings, so I felt as though my possessions were being held hostage. I had no choice but to pay. The furniture finally arrived on Sunday, and sadly, some items were damaged due to clear negligence during transport. My gas braai cover was torn in multiple places, and a brand-new sofa was scuffed and sc****d on the armrests. I immediately informed the company, and Nadine instructed me to get a repair quote. I reminded her that Megan had explicitly told me my items would be replaced if damaged. However, Nadine then told me that the insurer would only cover repairs, not replacements. Weeks went by with no updates, so I followed up. Eventually, I was told that the insurer would only pay 50% of the damage on the sofa, leaving me to cover the remaining 50%—even though the damage was not my fault. I expressed my dissatisfaction, and Nadine said she would escalate the matter to the insurer. Again, weeks passed with no communication. When I reached out again, Nadine bluntly told me that they were not budging on the matter and that the 50% coverage was the only option. In the end, Monarch’s service was substandard, and paying a premium rate for their service added no value. I was misled with promises of full insurance coverage and fast, efficient service, only to find out that once they had my furniture in their possession, I was left with poor customer service, unexpected extra fees, and damaged items. I lost thousands of rands because I trusted Megan’s words and believed I was getting a higher level of service. To anyone considering Monarch: Beware. They will say and do whatever it takes to get your business, but once they have your belongings, the customer service disappears, and you are left dealing with hidden fees, delays, and poor handling of your possessions.
56 replies
17 months ago
Poor Service
After filling out the request I was contact by Tee to discuss the move. I paid in full and he sent me the schedule for Friday 1 November at 11am. I then made arrangements to move out by 12:30. Come 11:15, I called to ask where the guys are. Tee didn’t answer but another lady answered his phone and all she kept repeating was that I should not worry and my stuff will be collected at 3pm. After me trying to explain that I needed to be out or pay a penalty she still kept repeating the same. The truck arrives after 3pm and they start loading, by this time I’m already upset because I had to wait so long and got no communication from them until I called to query. I then used two of their boxes for extra stuff. On the way there Tee calls me to say I must pay R200 for the boxes to which I said I will sort it out later, I’m driving. I then told him that I had to pay a penalty because they came late yet he’s calling me to threaten to hold my stuff hostage and he said that is not their problem and that he needs this money paid. He then insists and says that my stuff will not be unloaded until I pay and again I tell him I’m driving how does he expect that and then he drops the call. This company is all about getting their money and thereafter there’s no recourse or customer service because they’ve been paid. They didn’t even apologise for being late and made it seem like they are doing me a favour by telling me they are trying to see what they can do. If you want headaches then by all means use them.
71 replies
Review Distribution
5 Star
1 (2.6315789473684212%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
13 (34.21052631578947%)
1 Star
24 (63.1578947368421%)