Chantell B

Lack of compassion and my heart is broken

My heart is broken. I received such excellent service when I first moved in the apartment. I got permission to put in a security gate (which would benefit future tenants), as well as a retractable washing line, as there is no place to hang up washing. I was VERY happy with their service. I have paid to have drained sorted myself. My expense, as per lease agreement, it is the tenant's responsibility to maintain the premisis. I recently lost my job. I cannot afford the rent. No sympathy, but that is life. I am trying my utmost best to find employment. I have informed them, and provided them with two months notice, to give them time to find someone, and I will make a plan to pay the rent. No response. My heart is broken. Yes, unemployment is a reality in South Africa, but at least I did not pack up and leave, and leave them in the dark. That would be unprofessional and inconsiderate. Previously, I have received phone calls. The lady was polite, I will give her that, but allegedly the landlord threatened to put me on ICT. I have paid my rent. I am not behind with rental payments. I needed a place to live. How can I provide a payslip if I am unemployed, but I have been blessed with an amazing family and friends who have helped me pay my rent. They can keep my deposit. I want understanding, compassion and peace. No hard feelings. I just want to move on with my life and that they can find a replacement. I understand that they are a business. This is the landlord's asset. I tried to be fair, but no response. No compassion. My heart is broken. I HATE writing negative reviews. I always write good reviews when it comes to good customer service, but again - my heart is very sore. No consideration, compassion and threats.