Thokozani S

Rejecting Maintenance Plan Claim

on 05 of January 2023, my left headlight unit stop working and I take the car to NMI Pinetown for repair on the 06/01/2023. they said it was water damage they will cover it under maintenance plan but they waiting for the parts. and later they come back to me on the 18/01/2023 that the are reject the claim Mercedes benz sa do not cover water damage component. I decided to go and talk to them on the 20/01/2023 about this they promise to write a motivation to mercedes benz sa to approve it cause the car was bot from them new. on the 10/02/2023 Landie Van der Bergh the second application was approve and the maintenance plan will cover my repair but they are wait for the parts to arrive. to my surprise on 03/03/2023 I receive a call from Samke Gida saying they are rejecting my claim again because my bumper had scratch so they light move at that time of which I dispute that. kindly assist me to resolve this and all this time I don't have a an alternative vehicle to use and pressure it put to my finance over this 2 months.