NM
NMI Mercedes-Benz Pinetown
Unclaimed Business
NM
NMI Mercedes-Benz Pinetown
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTV
Tyrone V
1 reviews | Active since Jan 2020
9 May 2023, 07:20
Car fitted with normal Tyre with no Spare tyre
My rating for Mercedes Pinetown would have been 4.5 for the service I received when purchased the vehicle 2 years ago and the first service I received a year ago. Due to my recent incident and acknowledging that Mercedes failed to see this flaw before giving me the car my rating is now 1. Problem encountered while driving at night the rear tyre got a puncture. Cannot fill air as this was a cut and a spare tyre would have worked. However the car did not come with a spare tyre, instead a tyre air pump was received with the car. Being normal tyres I realized that the car should have come with a spare tyre. If there is no spare then should have fitted with run flats. The tyre is damaged now going 2 weeks and we cannot seem to purchase a replacement Mercedes approved tyre. The car cannot be used because there is no spare and this tyre is not available at dealers, Pirelli South Africa and also Mercedes do not have them listed on their system. This is definitely a concern. I require answers on the way forward. What should I do and only Mercedes can give answers due to the factory fitted tyres, what tyres to use safely that will maintain the cars warranty and why was there no spare tyre. The dealership may have overlooked this flaw with the tyre when the car arrived. Probably they thought it was run flats so did I, seeing that it had a tyre pressure gauge. I would appreciate for mercedes to rectify this problem. Are their any other cars out there that may encounter this problem with the 2021 Mercedes GLA200
Helpful (0)
|Replies (0)TV
Tyrone V
1 reviews | Active since Jan 2020
9 May 2023, 07:20
Car fitted with normal Tyre with no Spare tyre
My rating for Mercedes Pinetown would have been 4.5 for the service I received when purchased the vehicle 2 years ago and the first service I received a year ago. Due to my recent incident and acknowledging that Mercedes failed to see this flaw before giving me the car my rating is now 1. Problem encountered while driving at night the rear tyre got a puncture. Cannot fill air as this was a cut and a spare tyre would have worked. However the car did not come with a spare tyre, instead a tyre air pump was received with the car. Being normal tyres I realized that the car should have come with a spare tyre. If there is no spare then should have fitted with run flats. The tyre is damaged now going 2 weeks and we cannot seem to purchase a replacement Mercedes approved tyre. The car cannot be used because there is no spare and this tyre is not available at dealers, Pirelli South Africa and also Mercedes do not have them listed on their system. This is definitely a concern. I require answers on the way forward. What should I do and only Mercedes can give answers due to the factory fitted tyres, what tyres to use safely that will maintain the cars warranty and why was there no spare tyre. The dealership may have overlooked this flaw with the tyre when the car arrived. Probably they thought it was run flats so did I, seeing that it had a tyre pressure gauge. I would appreciate for mercedes to rectify this problem. Are their any other cars out there that may encounter this problem with the 2021 Mercedes GLA200
0
Replies (0)TS
Thokozani S
1 reviews | Active since Jan 2020
6 Mar 2023, 10:20
Rejecting Maintenance Plan Claim
on 05 of January 2023, my left headlight unit stop working and I take the car to NMI Pinetown for repair on the 06/01/2023. they said it was water damage they will cover it under maintenance plan but they waiting for the parts. and later they come back to me on the 18/01/2023 that the are reject the claim Mercedes benz sa do not cover water damage component. I decided to go and talk to them on the 20/01/2023 about this they promise to write a motivation to mercedes benz sa to approve it cause the car was bot from them new. on the 10/02/2023 Landie Van der Bergh the second application was approve and the maintenance plan will cover my repair but they are wait for the parts to arrive. to my surprise on 03/03/2023 I receive a call from Samke Gida saying they are rejecting my claim again because my bumper had scratch so they light move at that time of which I dispute that. kindly assist me to resolve this and all this time I don't have a an alternative vehicle to use and pressure it put to my finance over this 2 months.
Helpful (0)
|Replies (0)TS
Thokozani S
1 reviews | Active since Jan 2020
6 Mar 2023, 10:20
Rejecting Maintenance Plan Claim
on 05 of January 2023, my left headlight unit stop working and I take the car to NMI Pinetown for repair on the 06/01/2023. they said it was water damage they will cover it under maintenance plan but they waiting for the parts. and later they come back to me on the 18/01/2023 that the are reject the claim Mercedes benz sa do not cover water damage component. I decided to go and talk to them on the 20/01/2023 about this they promise to write a motivation to mercedes benz sa to approve it cause the car was bot from them new. on the 10/02/2023 Landie Van der Bergh the second application was approve and the maintenance plan will cover my repair but they are wait for the parts to arrive. to my surprise on 03/03/2023 I receive a call from Samke Gida saying they are rejecting my claim again because my bumper had scratch so they light move at that time of which I dispute that. kindly assist me to resolve this and all this time I don't have a an alternative vehicle to use and pressure it put to my finance over this 2 months.
0
Replies (0)VB
Victor B
1 reviews | Active since Jan 2020
14 Feb 2023, 13:55
POOR SERVICE
Contacted the Part department over 2 weeks ago to order a part. Was told the part would arrive in 4 days. No call received. Called again only to be told that it will take 7 to 10 days. Still no update and still no part. When you call, it takes for ever for reception to answer. Parts department doesn't answer. Speak to the Customer Relations manager to complain who thinks its a joke and has an attitude. Ask to speak to the Dealer Principal and you get transferred to the Customer Relations Manager. Absolutely disgusted with the POOR SERVICE!!
Helpful (0)
|Replies (0)VB
Victor B
1 reviews | Active since Jan 2020
14 Feb 2023, 13:55
POOR SERVICE
Contacted the Part department over 2 weeks ago to order a part. Was told the part would arrive in 4 days. No call received. Called again only to be told that it will take 7 to 10 days. Still no update and still no part. When you call, it takes for ever for reception to answer. Parts department doesn't answer. Speak to the Customer Relations manager to complain who thinks its a joke and has an attitude. Ask to speak to the Dealer Principal and you get transferred to the Customer Relations Manager. Absolutely disgusted with the POOR SERVICE!!
0
Replies (0)TM
Thameshree M
1 reviews | Active since Jan 2020
13 Feb 2023, 11:24
Terrible and Unacceptable Service
Honestly, worst customer service by a dealership. If I could give them a zero rating I would. I took my car to the Pinetown dealership on Monday, 30 Jan 2023, to have a faulty wheel speed sensor changed. On the 02 Feb 2023, I contacted my service advisor to get an update on my vehicle and was told that there were no spares available and that she had no idea when the spares would arrive. I had zero update on my vehicle until I contacted her again on the 09 Feb and she says that she's still in the dark as to where the spares are and when it will arrive. After both my husband and I made our frustration clear on 09 February, it was then determined that according to our SO no., the spares for my car were to have arrived on 02 Feb 2023 but it didn't and my service advisor couldn't be bothered to follow up. I was further promised an update from the Pinetown dealership and have heard nothing since 09 Feb. As of today, my car is sitting at the dealership for exactly 2 weeks and no one has contacted me with an update. I have called and left messages for my service advisor but she hasn't returned my call. This is terrible and unacceptable customer service. Firstly, by the service advisor who continuously fails to update me and who cannot be bothered to do any follow up. You cannot tell a customer that "you are running blind" and that "your hands are tied". That is unacceptable! And secondly by Mercedes-Benz as a whole for failing to provide proper service to a loyal customer. Am I supposed to wait indefinitely for my car to be repaired? Where is the urgency to provide efficient care and service to your customers? Unacceptable Mercedes-Benz! I am angry and truly disappointed with you.
Helpful (0)
|Replies (0)TM
Thameshree M
1 reviews | Active since Jan 2020
13 Feb 2023, 11:24
Terrible and Unacceptable Service
Honestly, worst customer service by a dealership. If I could give them a zero rating I would. I took my car to the Pinetown dealership on Monday, 30 Jan 2023, to have a faulty wheel speed sensor changed. On the 02 Feb 2023, I contacted my service advisor to get an update on my vehicle and was told that there were no spares available and that she had no idea when the spares would arrive. I had zero update on my vehicle until I contacted her again on the 09 Feb and she says that she's still in the dark as to where the spares are and when it will arrive. After both my husband and I made our frustration clear on 09 February, it was then determined that according to our SO no., the spares for my car were to have arrived on 02 Feb 2023 but it didn't and my service advisor couldn't be bothered to follow up. I was further promised an update from the Pinetown dealership and have heard nothing since 09 Feb. As of today, my car is sitting at the dealership for exactly 2 weeks and no one has contacted me with an update. I have called and left messages for my service advisor but she hasn't returned my call. This is terrible and unacceptable customer service. Firstly, by the service advisor who continuously fails to update me and who cannot be bothered to do any follow up. You cannot tell a customer that "you are running blind" and that "your hands are tied". That is unacceptable! And secondly by Mercedes-Benz as a whole for failing to provide proper service to a loyal customer. Am I supposed to wait indefinitely for my car to be repaired? Where is the urgency to provide efficient care and service to your customers? Unacceptable Mercedes-Benz! I am angry and truly disappointed with you.
0
Replies (0)NT
Naidoo T
1 reviews | Active since Jan 2020
5 Feb 2023, 19:41
PATHETIC SERVICE FROM NMI- PINETOWN
Their service is pathetic. No sense of urgency. There is no communication with regards to the status of the service.One has to call in to check on the status. They asked me to bring the vehicle early for service. When I got there at 06h45, no agents available. Understandably they start at 07h00. But when they get in, they show no energy, no smiles, no welcome. Just Juice placed on a table outside in the morning sun.Help yourself to warm juice. There is no queuing system. Others behind joined another line and when the service agent appeared, they had no clue on the arrivals. As a result, I was serviced late and only fetched my car at their closing time. The other issue is that the service of the vehicle is often incomplete due to availability of spares. This they never upfront tell you, knowing well that the vehicle is booked for a certain level of service. They gradually with don't care attitude, ask you to return when spares arrive. It is highly concerning that the efficiency of the vehicle is based on replacement of certain spares hence the indication light means that. They unnecessarily place us at risk. As an example, the non replacement of a filter or other can pose a risk on functionality/performance of the vehicle. This, they will be evwr quick not to take responsibility and blame other reasons for a deflect that may have been caused because of their negligence. It is 3 weeks later, and no call to have the service parts replaced on my vehicle. There are no courtesy calls to provide updates. Seriously, their commitment and energy to service us as clients are far below standard in comparison to other companies. The service agents have this don't care attitude and disrespect of which requires immediate attention if mercedes values their clients. They portray themselves as if they are doing us favours. The day my vehicle was booked in for service was the day that it was to be assessed for a trade-in. The salesman who suggested this did not see this through. Again, how important is the client to this company. My numerous complaints to management and online assessments had fallen on deaf ears. The cost of their vehicles is excessively high and one would have expected a level of service to compliment this. Sadly, I am considering leaving mercedes and procuring another make.
Helpful (0)
|Replies (0)NT
Naidoo T
1 reviews | Active since Jan 2020
5 Feb 2023, 19:41
PATHETIC SERVICE FROM NMI- PINETOWN
Their service is pathetic. No sense of urgency. There is no communication with regards to the status of the service.One has to call in to check on the status. They asked me to bring the vehicle early for service. When I got there at 06h45, no agents available. Understandably they start at 07h00. But when they get in, they show no energy, no smiles, no welcome. Just Juice placed on a table outside in the morning sun.Help yourself to warm juice. There is no queuing system. Others behind joined another line and when the service agent appeared, they had no clue on the arrivals. As a result, I was serviced late and only fetched my car at their closing time. The other issue is that the service of the vehicle is often incomplete due to availability of spares. This they never upfront tell you, knowing well that the vehicle is booked for a certain level of service. They gradually with don't care attitude, ask you to return when spares arrive. It is highly concerning that the efficiency of the vehicle is based on replacement of certain spares hence the indication light means that. They unnecessarily place us at risk. As an example, the non replacement of a filter or other can pose a risk on functionality/performance of the vehicle. This, they will be evwr quick not to take responsibility and blame other reasons for a deflect that may have been caused because of their negligence. It is 3 weeks later, and no call to have the service parts replaced on my vehicle. There are no courtesy calls to provide updates. Seriously, their commitment and energy to service us as clients are far below standard in comparison to other companies. The service agents have this don't care attitude and disrespect of which requires immediate attention if mercedes values their clients. They portray themselves as if they are doing us favours. The day my vehicle was booked in for service was the day that it was to be assessed for a trade-in. The salesman who suggested this did not see this through. Again, how important is the client to this company. My numerous complaints to management and online assessments had fallen on deaf ears. The cost of their vehicles is excessively high and one would have expected a level of service to compliment this. Sadly, I am considering leaving mercedes and procuring another make.
0
Replies (0)SE
Shoaib E
1 reviews | Active since Jan 2020
11 Jan 2023, 05:41
NMI PINETOWN WILL WASTE YOUR TIME
Terrible service, you call the day before and get told to be st the dealership by 7am, we arrive at 6:50 to be on time, wait till 7:15, then get told we must wait till 7:30 to be attended to. My assessor is still there, 7:45 and still nobody to assist him, what a waste of time and I wouldn't recommend this dealership.
Helpful (0)
|Replies (0)SE
Shoaib E
1 reviews | Active since Jan 2020
11 Jan 2023, 05:41
NMI PINETOWN WILL WASTE YOUR TIME
Terrible service, you call the day before and get told to be st the dealership by 7am, we arrive at 6:50 to be on time, wait till 7:15, then get told we must wait till 7:30 to be attended to. My assessor is still there, 7:45 and still nobody to assist him, what a waste of time and I wouldn't recommend this dealership.
0
Replies (0)SD
Siphosethu D
1 reviews | Active since Jan 2020
15 Nov 2022, 08:53
Amazing Experience.
Great staff and service from this Branch, special mention to Mr Shanarck Ncube from sales for the Amazing Service as well as Suzette Horn who is the Business Manager, they truly made the sale and delivery of our vehicle so seamless and quick.
Helpful (0)
|Replies (0)SD
Siphosethu D
1 reviews | Active since Jan 2020
15 Nov 2022, 08:53
Amazing Experience.
Great staff and service from this Branch, special mention to Mr Shanarck Ncube from sales for the Amazing Service as well as Suzette Horn who is the Business Manager, they truly made the sale and delivery of our vehicle so seamless and quick.
0
Replies (0)TN
Themba N
1 reviews | Active since Jan 2020
20 Jun 2022, 14:57
Unhappy without NMi Pinetown
I took my car ML 63 for installation of new engine mounting. They worked on the car for 5 days and told me the car is perfect. I took the car drove for 12 km and got stuck on the freeway, car is jacking. Called them and they sent a technician who escorted me to the dealership. They fixed it, when test driving it did the same thing now showing other faults on the engine. The car was in immaculate condition only had worn out engine mounting. Now they don't know what the technician did and I am sitting without a car for three weeks now.😡😡
Helpful (0)
|Replies (0)TN
Themba N
1 reviews | Active since Jan 2020
20 Jun 2022, 14:57
Unhappy without NMi Pinetown
I took my car ML 63 for installation of new engine mounting. They worked on the car for 5 days and told me the car is perfect. I took the car drove for 12 km and got stuck on the freeway, car is jacking. Called them and they sent a technician who escorted me to the dealership. They fixed it, when test driving it did the same thing now showing other faults on the engine. The car was in immaculate condition only had worn out engine mounting. Now they don't know what the technician did and I am sitting without a car for three weeks now.😡😡
0
Replies (0)