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Tyrone V
Active since Sep 2012
8
Reviews
0
Industries
Reviews
8 reviews13 months ago
Did Not follow up on Enquiry
So far I am enjoying using Easy Equity and whenever problem arises the service is great. Easy buying and easy selling of shares. I have been trying the service out since July 2024 and learning a lot and will surely increase my investment and have few more to add to my portfolio. However reason for the 3 stars is of an incident during my shares purchasing. I bought into the Pick n Pay Rights offer and this was lapsed and subsequently removed from EasyEquity platform. The monies I spent were also removed from EasyEquity. My enquiries with Pick n Pay and others all lead to EasyEquity because I am invested with them and have portfolio with them. I did enquire with EasyEquity Ticket:#2645767 and got very poor response and no further assistance in getting my monies refunded. My enquiries was made on September 2024. EasyEquity could have investigated as Pick n Pay Group Corporate affairs was aware of this and I have email correspondence.
0 replies
15 months ago
Poor communication
On the 18 December 2024 I requested Absa insurance to update my policy realizing that the company was over insuring my property by approximately R2000000 and thus the high premiums. They did not update and on their late response on the 03 January 2025, I was sent a building estimate cost form. I did fill in the form with the calculation and emailed on the 05 January 2025. I did not receive any response on updating my policy despite numerous emails to Absa insurance until I finally realized its best to writing a review. After the review on the 09 January 2025 I received feedback on the 17 January 2025 and that response was 8 days delayed. I was sent a quotation schedule. Why? when I was supposed be be sent the rates on the update values to accept or remain as is. The premiums don't make sense as follows: Quotation schedule premium's are R1367.82 for building value R3 568,012 Currently paying premiums of R1299.23 for building value R4 723 530 Does the above seem correct? I was also emailed on 20 January 2025 that I was sent a reduced sum assured. What does it mean reduced sum insured when a correctly calculated building estimate form was emailed to Absa insurance Require Absa insurance to explain this poor communication.
583 replies
15 months ago
19 years of excellent service
I have been with OUTsurance since 2006 and policy done under my wife's name. Our cars, household content and cell phone insured. Claims always went through smoothly and an excellent turnaround time of response within a few hours. Action taken same day without putting myself and family through inconvenience. Throughout the 19 years customer service was excellent and they handled everything from insurance quotations to repairs. Cellphone glass crack was collected from m home repaired and delivered to my home within a week. Car towed from home took to panel shop and OUTsurance obtained the required quotations for repairs to repair the vehicle. They did not inconvenience me. There are many many more positive incidence and no negative incidence so far. Their response to claims is one to be admired. Thanks for the many years of quality service.
53 replies
15 months ago
WORST CUSTOMER SERVICE IN THE INSURANCE INDUSTRY
Sent an email to ABSA insurance company on 18 December 2024 to update my HOC building policy and to date 09 January 2025 this has not been done. I have been with this company since 1988 now being a customer for 36 years. Have not experience good service whenever there is a claim they always try to find faults to reject claims. Majority of the excuses are not relevant to the item that was claimed. Recent claim excuse was a joke to compare dirty gutters to reject repairing ceiling that was damaged due to the gale force winds during the 11 to 13 November 2024. This ought to be repaired by ABSA insurance. Furthermore the company have been overcharging me on premiums for many years by escalating the building replacement cost. Now the insurance company is delaying response to my email queries. I'm sure they are aware of false rejection and now that I also queried about the premiums. Yes by far this is the worst insurance company to deal with for services or prompt response.
374 replies
21 months ago
Right to Fair and Honest Dealing
Tracker finance department once again added additional amount to my billing. They seem to ignore correcting their error and sending me incorrect billing each time I request for an update in my billing. Note that I do not have or given any contractual agreement for charging this additional amount. Tracker cannot just add any additional amount without agreement. This has happened previously adding additional amount to my account and after several months was corrected and reimbursed. This is happening again. It seems like they always trying to **** me.
112 replies
36 months ago
Car fitted with normal Tyre with no Spare tyre
My rating for Mercedes Pinetown would have been 4.5 for the service I received when purchased the vehicle 2 years ago and the first service I received a year ago. Due to my recent incident and acknowledging that Mercedes failed to see this flaw before giving me the car my rating is now 1. Problem encountered while driving at night the rear tyre got a puncture. Cannot fill air as this was a cut and a spare tyre would have worked. However the car did not come with a spare tyre, instead a tyre air pump was received with the car. Being normal tyres I realized that the car should have come with a spare tyre. If there is no spare then should have fitted with run flats. The tyre is damaged now going 2 weeks and we cannot seem to purchase a replacement Mercedes approved tyre. The car cannot be used because there is no spare and this tyre is not available at dealers, Pirelli South Africa and also Mercedes do not have them listed on their system. This is definitely a concern. I require answers on the way forward. What should I do and only Mercedes can give answers due to the factory fitted tyres, what tyres to use safely that will maintain the cars warranty and why was there no spare tyre. The dealership may have overlooked this flaw with the tyre when the car arrived. Probably they thought it was run flats so did I, seeing that it had a tyre pressure gauge. I would appreciate for mercedes to rectify this problem. Are their any other cars out there that may encounter this problem with the 2021 Mercedes GLA200
53 replies
36 months ago
Reupholstery and restoration of furniture
My wife arranged for the re-upholstering of our 3 x 2 seater lounge sofas with Mr Keegan Govender from KZN Furniture and Upholstery based at Isipingo. He arrived at my residence and gave a quotation which we were in agreement. I paid half the price and Keegan arrived on 6th March 2023, collected the sofas and scatter cushions. I expected the job to take more then a week to complete. to my amazement the sofas were delivered the next Friday 11 March 2023. Wow we did not see any fault but an exceptional great work done on the sofas. Like new once again and too happy to pay the balance owing. Thanks to KZN furniture and Upholstery for a job well done.
0 replies
46 months ago
Ripped of with Tracker connect charges
I purchased a tracker for cash May 2021 and entered into a month to month contract with tracker for R211.94 a month. With problems I am having with tracker finances billing at present and previously, I did some investigation. Below is the rates Tracker charges and see the rates for Tracker Care R199.00 for 36 month contract and R160.00 for the cash option. So I am paying more than the free fitment with 36 month contract moreover I am paying R51.94 more. How is this possible am I being ripped off? Tracker charges at present as per current quotation received and their ongoing adverti*****t: Free fitment option based on a 36 month contract installation fee) Recover: R119.00 per month Protect: R179.00 per month Care: R199.00 per month Cash option based on a month to month contract Recover: Installation fee R1800.00 , R75.00 per month Protect: Installation fee R1800.00 , R140.00 per month Care: Installation fee R1800.00 , R160.00 per month I did sent an enquiry to Tracker query department from the 6th July 2022 and to date no response. There response are always delayed. Moreover this the finance department tries to rip me off by adding additional R60 for a vehicle I do not have a contract with them. My complaint and enquiry was emailed on the 16th June 2022 and this was ignored several times. This extra charges was sorted out on the 7 July 2022 releasing that the error was with tracker finance. This incident of just adding extra amount to my bill was a repeat of 2021. Something is not transparent with this company - how can they just add additional amount to debit order without first communication with the customer. is this in keeping with the National Consumer Act. I hope to get some communication from Tracker as they fail with communication.
1889 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
0 (0%)
1 Star
5 (62.5%)