NT
Naidoo T
Active since Apr 2015
33
Reviews
0
Industries
Reviews
33 reviews3 months ago
PATHETIC SERVICE- NRS ICE BREEZE-AIRCON SERVICE PROVIDER
The company NRS ice breeze located in Pinetown, is the worst company to deal with when it comes to aircon installation and after sales service. The owner and installer is a sweet talker to get the sale, after installation, it is almost impossible to get hold of him to resolve issues. The new aircon was installed with little gas, presuming that it leaked out during installation. When I messaged immediately after the installation that the unit was not cooling, he was extremely defensive and said there was nothing wrong with the unit. When I pushed matter further, weeks went by when he came over and found the issue where he had to refill the gas. One issue after happened when the aircon started to drip on the pipes to which he never responded. He is very a sweet talker when doing the deal. He may quot a few hundred rand cheaper, however its worthwhile paying alittle more to avoid this pathetic service. What's the use the warrantees that he offered, when he cannot honour it You will be forced to uninstall and take it to the manufacturer yourself. Please do not be fooled by this individual Nico. Whilst he was doing my job, another customer was also on his case where He was reported to the insurance company. Nico gave me his version which I believed him. He also told me about other customers whom accused him of leaking the gas of their aircons during service. He said the customers were hard on him for no reason. Afterall, I now realised he was the issue and his poor quality of service coupled with a blunt attitude has led to the issues at hand. Please be cautious.
0 replies
9 months ago
PATHETIC SERVICE FROM OMUTUAL iNSURE
I will seriously advise anyone not to support this company. They are extrelemy insensitive, slow in processing a claim besides hide behind their service level agreement (SLA). I was thrown this policy each time I requested urgency on the matter. Afterall, they still never met this SLA and when I finally received an approval, they advised that the repairirer is closed and that I must make arrangements with them. OuMutual staff and management are absilutely insensitive, rude, and ***********. With no energy, passion and committent to assist their client. They somply do not care about their well being of their clients. My complaints to managemet fell on deaf ears and I never received a call to apologize for the inconvenience or did they check how we were doing.. I have been with Oumutual for over 25 yeras with a non claim bonus for over 15 yeras. I have many vehicles insured through them, with many other products as well( life cover, structural, household, etc.).Before this horrid experience, I was on the verge of moving my other policies to this company, but stopped. I intend moving away from OuMutul as I am convinced that they are not serious about their business and this identified through their blatent approach, and commitment, with no passion sensitivity, dedication nor care, makes it extremely hard to pay for this service and to remain loyal. They drag their feet, and we had to prompt for feedback. It was like they were doing us a favour. There are other companies out that I will be engaging whom will appreciate my business. It was a horrid experience and thought differently prior to this. I guess the only time one gets to know is when you need tge assistance. Even when I told them that the matter will be escalated to their CEO, they ever bothered. This further demonstrates their respect for their seniors and theri don't care attitude. These are reasons for clients opting out. They seriously need to align to the industry standards and service their clients better.
53 replies
9 months ago
PATHETIC SERVICE WITH NO SIGHT OF CHANGE
The service has gotten even worse. The point of entry to end, the journey is absolutely pathetic. There is a lack of energy, passion and dedication. The staff and management assumes that they are doing me a favour. I complained twice, on different occassions about the battery issue on my vehicle. They kept the vehicle over night to charge the battery. When I fetched the vehicle the next day, the light came on whilst on my way. I called in immediately. The re programing had created more issues as the engine stalled in midst of peak traffic.I managed to pull aside and re-started after 10 minutes and continued to get home. Besides all, the service agent throws policy at me and said that they doing their best. What best is this when I was first in the queue at 6, dropped off at my work 10km away at 09h30. I was called to be ready at 3 and fetched at 16h30. When I got your the dealership, the vehicle was not washed with dirty prints all over the bonnet and fenders. Then with a stalled engine. As I type this message, im back at the dealership, nothing had changed. Here from 6 to get the battery issue sorted. It's now at 09h15, waiting for transport. The service is overall pathetic and the head of the dealership is simply doing nothing to address these ongoing issues for years on. Ive made a huge mistake to support Mercedes for over 20 years. Time to change. These issues are not just of recent, it gets worse each time. Each time, I thought that it will improve, no light.
0 replies
12 months ago
PATHETIC SERVICE RECIEVED
Call the centre to find out who's my broker. They advised me that I don't have a broker. I asked for assistance on my policies and it was a struggle. They don't have the skills nor the expertise to address clients queries. I have been with them for over 25 years . I'm seriously concerned with my policies I have with this company and if this is the level of service recieved then one can imagine the level of service your beneficiaries will have when one passes on. They don't have records readily available and cannot provide timeous support. Whilst asking the call center agents for assistance, on 2instances I was rudely cut off. They never had the decency to call back. I am seriously reconsidering taking my business elsewhere to a company that will value their clients and take their business seriously. This is a risk especially on life covers and other.
58 replies
13 months ago
PATHETIC SERVICE RECIEVED
I was rushed by ambulance to the trauma unit on the 21st March, after falling off a ladder. The visual injuries were to face, hand, leg, hip and back. The doctor saw me after 2 hours. After doing a quick 5 second check, he went off. Another 2 hours later, the nurse informs me that the doctor had consulted with specialists and that I need needed scans to the brain, spine, and chest. My wife agreed. About half an hour later, my wife queried the delay advising them that I was in severe pain and nausea. They said they busy with a quote. We were then asked to approve the sum of R24000 for the tests before admission. Noting that I am on comprehensive medical aid. We became concerned and that stressed us further. Given theri neglect and poor care, we then asked for a discharge and they returned with a letter stating that they will not take responsibility and that I refused care. How contradictory, pathetic unprofessional and uncouth behavior. They are more focused on money that care. On one end they express urgency and criticality in my condition, and they forced me towards a discharge, because of not having medical aid respond, noting it was a public holiday. If they cared , they woukd have done what other hospitals do, tro admitt me and povide care but rather they ask my wife I, With pain, I signed the ealease letter. They should have rather asked me tto sign personal liability in the event of medical aid not paying, I must. Given what the doctors assessment was, he would have admitted me immediately and processed me for scans and other tests. This is another pathetic hospital that I will never want to go to again. They never bothered to call me after giving them a bad rating via the survey they sent to me to complete.
0 replies
13 months ago
PATHETIC SERVICE FROM SANLAM EMPLOYEE
I have been with this company for over 15 years. We have many policies with them. Called the call center to query who's my consultant as they removed the existing one without me knowing. I was answered by a lady whom after advising her that I needed a review of my current profile and that I have intentions of moving my other covers from another company to Sanlam. I requested that I needed to see a constant for this. She had clearly not paid attention to what I said and asked me if I need to speak to a consultant about my request. So again, I said to her that there are other policy documents that needs to be reviewed amongst other things that needs to be discussed, and I insist on a face to face approach.. I could pick up in her voice that she was becoming irritated. She then said that I should have told her upfront what I needed, which I did. I was totally levid and told her that she is disrespectful if this is the case, then I am doing business with the wrong company. She said I have the right to move elsewhere. HIghly frustrated and disappointing that Sanlam employs people of this calibre where they don't have the interest of the company at heart and to do their job with diligence, passion and respect to the clients that sustains their business.
106 replies
15 months ago
Pathetic Service
Called in for a gyser leak this morning. The agents are absolutely pathetic in their service. There is just no energy, rude and when I asked what exactly I'm covered on, I was told they don't know. Then there is quietness on the line, with no acknowledgement at intervals that they are working on your matter. I thought i was cut off at time.They take their time at their own pace, finally provide reference numbers that when I called back with the same, the agent tells me the the incident is not logged. I asked to speak to the supervisor, They placed me on hold, I guess to frustrate me until you cut the call, of which I did. I have been with this company for close to 25 years and never used them much in many years. Now that I require basic service, it's a mission. This is a huge disappointment and the company must ensure that they **** out those that does not portray ethics and professionalism, people whom think they doing us a favour. Afterall, the company to be equally blamed for picking up such shoddy service long before.
56 replies
20 months ago
PATHETIC SERVICE FROM NETCARE PLUS
This company is one of the worst to deal with. The staff have no respect nor professionalism to address matters. Despite me asking for a call from the supervisor or manager, this was blatantly ignored. My daughter went for a procedure. Medical aid paid a very small portion of the bill. I then submitted all documents to Netcare plus. They told me that they don't settle amounts that medical aid don't pay. Hence my claim has being rejected. I'm trying to understand that this is why Im paying for a GAP cover with netcare Plus whom find rediculous excuses not to pay. Just does not make sense. My attempts to get in contact with a manager had proven fruitless. I sent emails of my concern and requested a call from a senior, this fell on deaf ears. How serious is this company about their clietele that supports their business!!. I have intentions of taking this matter to the head to express incompetence and neglect from staff to provide basic service and then to cancel. This is my first interaction and claim with this company. The worst service ever received.
106 replies
21 months ago
PATHETIC SERVICE FROM TRUWORTHS CHATSWORTH CENTRE
The service at truworths chatsworth is absolutely pathetic. I have gone in to purchase a pair of shoes. Firstly I and many others stood in a queue for over 45 minutes with tellers leaving the counters constantly and servicing customers with online orders. It clearly demonstrated the lack of skills, having no control and management of store activities. The worst happened when I got to the counter to pay for the shoes. I was told that i will not get a slip as the shoes was a return. I agreed. Next I was told that the shoes cannot be sold. I thought the lady was joking but then saw the seriousness. I was highly frustrated and asked to speak to her manager. Her manageress said that she cannot do anything and the shoes cannot be sold. I then asked to speak to her senior. She called her area manager who was absolutely rude and disrespectful saying that she did not place the shoes out there for sale and she could not take blame. I advised that i have been into many stores looking a this specific shade of shoes, despite that I have been in the queue for over 45 minutes surely that something can be done. My pleas fell on deaf ears as she continued to speak over me with utter disrespect. She said that she is not the area manager and that she is standing in then. Whikst i was talking, she cut the call. If she is the area manager surely she should have done checks and taken the shoes off the sale stand . The feedback from staff was that the shoes were on sale since last week. This store needs serious attention and management. The level of skills is extremely poor and this going to further damage to the brand. The customers heard the conversations and nodded with concern. This matter needs serious attention before the customers like myself will take our business elsewhere.
53 replies
21 months ago
PATHETIC SERVICE FROM NETCARE PLUS
This company is one of the worst to deal with. The staff have no respect nor professionalism to address matters. Despite me asking for a calk from the supervisor or manager, this was blatantly ignored. My daughter went for a procedure. Medical aid paid a very small portion of the bill. I then submitted all documents to Netcare plus. They told me that they don't settle amounts that medical aid don't pay. Hence my claim has being rejected. Im trying to understand that this is why Im paying netcare GAP to take care of this. Just does not make sense. My attempts to get in contact with a manager had proven fruitless. I sent emails of my concern and requested a call from a senior, this fell on deaf ears. How serious is this company about their clietele that supports their business!!. I have intentions of taking this matter to the head to express incompetence and neglect from staff to provide basic service and then to cancel. This is my first interaction and claim with this company. The worst service ever received.
170 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.0303030303030303%)
1 Star
32 (96.96969696969697%)