PATHETIC SERVICE FROM NMI- PINETOWN

Their service is pathetic. No sense of urgency. There is no communication with regards to the status of the service.One has to call in to check on the status. They asked me to bring the vehicle early for service. When I got there at 06h45, no agents available. Understandably they start at 07h00. But when they get in, they show no energy, no smiles, no welcome. Just Juice placed on a table outside in the morning sun.Help yourself to warm juice.

There is no queuing system. Others behind joined another line and when the service agent appeared, they had no clue on the arrivals. As a result, I was serviced late and only fetched my car at their closing time. The other issue is that the service of the vehicle is often incomplete due to availability of spares. This they never upfront tell you, knowing well that the vehicle is booked for a certain level of service. They gradually with don't care attitude, ask you to return when spares arrive. It is highly concerning that the efficiency of the vehicle is based on replacement of certain spares hence the indication light means that. They unnecessarily place us at risk. As an example, the non replacement of a filter or other can pose a risk on functionality/performance of the vehicle. This, they will be evwr quick not to take responsibility and blame other reasons for a deflect that may have been caused because of their negligence. It is 3 weeks later, and no call to have the service parts replaced on my vehicle. There are no courtesy calls to provide updates. Seriously, their commitment and energy to service us as clients are far below standard in comparison to other companies. The service agents have this don't care attitude and disrespect of which requires immediate attention if mercedes values their clients. They portray themselves as if they are doing us favours. The day my vehicle was booked in for service was the day that it was to be assessed for a trade-in. The salesman who suggested this did not see this through. Again, how important is the client to this company. My numerous complaints to management and online assessments had fallen on deaf ears. The cost of their vehicles is excessively high and one would have expected a level of service to compliment this. Sadly, I am considering leaving mercedes and procuring another make.