E
Eugene & Storm van der Merwe
Active since Mar 2023
24
Reviews
0
Industries
Reviews
24 reviews5 months ago
Incredible high quality and personalised service
Incredible high quality and personalised service. Ultra efficient and low latency network. 18 months without any downtime. Fully IPv6 ready. The best in SA by far.
71 replies
7 months ago
18 months without any downtime
After 18 months and zero downtime I can still say that Atomic Access is simply the best fibre provider in South Africa.
53 replies
8 months ago
Simply the best
100% uptime for well over a year. Not a single drop. Our entire data centre runs off their superior service. Speed tests often top out at around 9.5 Gbit/s. Yep, you heard that right. Atomic Access gives us speeds that no-one else in South Africa has.
1 reply
10 months ago
Fantastic ISP, best ...
Fantastic ISP, best infrastructure in South Africa and customer service is exceptional.
56 replies
11 months ago
Superior internet, we have ultra low latency, and exceptional support
Superior internet, we have ultra low latency, and exceptional support. Our IPv6 implementation via them is next level. Atomic Access goes out of their way to communicate and they are superbly creative with their tech solutions. We have data centre services with them and they just keep on giving us more and better tools to be successful. Thanks team Atomic!
53 replies
15 months ago
By the most advanced network in South Africa
By the most advanced network in South Africa. We have 10 Gbit/s with them and it’s incredible. Perfect support, personalised. And everything is IPv6 ready.
53 replies
18 months ago
Atomic Access is the best internet service provider in South Africa
The best ISP in South Africa, by far. Super IPv6 and latency. Exceptional accessible support. Plain simple great service that makes sense. Our data centre is connected via Atomic by a 10 Gbit/s link and we've never had a single outage.
53 replies
18 months ago
Terrible partnership and poor administration leading to false accusations.
Pathcare (Medi-Clinic, Oranjezicht) has terrible administration and a habit of not sending invoices. Furthermore they are lazy and don't bother to get a client's details. I had an opp in April where apparently Pathcare did blood tests. I never received the invoice. Now it's October and Blake and Associates are harrassing me. This is absolute nonsense. I am perfectly contactacle and it's really just a case of poor administration. The tip of the iceberg is Blake and Associates, after I request an invoice, sending me these one liners: "This message is for Mr X. The outstanding balance on your PathCare account is R 24.40, with a total due amount of R 24.40 which is payable immediately. Thank you. Blake and Associates (Pty) Ltd, Debt Recovery Division" What a joke.
212 replies
18 months ago
Pathetic debt collection of the most unprofessional kind and no ability to produce invoice for their client PathCare
Blade & Associates offers some kind of debt collection service to PathCare, Medi-Clinic, in this instance, Oranjezicht Cape Town. Blade & Associates is the most unprofessional, harassment kind of firm I have ever encountered. Further, apart from Pathcare's terrible administration, Blake & Associates have completely lost the plot when it comes to working as their supplier. 1. I had a dental operation in April 2024. 2. Apparently blood tests were taken. I don't dispute this. 3. I never received an invoice. 4. My contact details are very well known, everywhere. The hospital. The dentist. The internet. Etc. 5. I never received an invoice, or a follow up call about outstanding debt. 6. Instead, as of a few weeks ago, (now October 2024), I get hunted by Blake & Associates. Today, I ask the Blake & Associates call centre where is my invoice. Why they don't just email it. What is their answer? We don't have your email. So instead of emailing, or invoicing me as one would expect, I get accused of not paying my debt? I consider this defamatory, an insult, and a form of aggressive harassment. Do you want to see the joke? After I absolutely insist on the Pathcare invoice, and make it clear I want this escalated to Pathcare, I get three new emails, the most unprofessional emails I have ever encountered in my life. > This message is for Mr X. The outstanding balance on your PathCare account is R 24.40, with a total due amount of R 920.60 which is payable immediately. Thank you. Blake and Associates (Pty) Ltd, Debt Recovery Division I still don't have an invoice? No call from PathCare to reports their shoddy service? Is this really a joke?
265 replies
21 months ago
Don't ever use Web Africa because you will get burned.
A year ago I had to report WebAfrica to the Internet Service Provider's Association because after 6 weeks I still couldn't get a basic task done through their customer services. A year on, one would have hoped things are better, but in fact, they remain exactly much the same: - WebAfrica doesn't have a telephone line anymore. - They don't have an email address. - They don't have escalation channels. - Nobody takes responsibility. Instead of giving you prompt and efficient customer services, they force you down a chat line. Here are some, but not all, of the chat line problems: - You sit waiting for minutes for replies - The replies you get are generic and vague - None of the chat agents understand the word 'escalate'. Once you start asking for 'escalate' they have all kinds of excuses. - You might sit on a chat for around an hour, only to be passed on to the next chat agent, where you have to start again. It's surprising how a business like this can still operate. As an IT advisor who tried to recommend clients to Web Africa, I've been burnt so badly. NEVER EVER consider Web Africa. Their service is atrocious. After going to Twitter to complain via DM I got pretty much the same nonsense? Who are you? What do you want to do? Escalate, what is that? I challenge someone at Web Africa to try and do something through their chat lines. Try hitting that "Accounts" or "Cancellations" button. Here is the current nonsense reply I get on their ticket: 6165685 already closed What a joke.
0 replies
Review Distribution
5 Star
11 (45.833333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (8.333333333333334%)
1 Star
11 (45.833333333333336%)