Sthembiso C

DISSATISFACTION SERVICE

I would like to share my worst and poor service I have ever experienced or received from my entire life at CMH Toyota Umhlanga, from the branch Manager to the junior staff. being discriminated, mistreating and full of lies. bought a car from them 6-7 months ago and from the time of purchase i have had multiple issue with the car, and all It happens is that I have to fight on each and every issue I experience with the car with them, when i purchase the car after 2-3 months of purchase i had a puncture and only to find that the tyre had no air on it and the thread were completely finished which means the spare tyre was not road worthy. for them to come and fix i had to fight in order for them to come and fix it. mind you i was stuck right next to the people whom were striking on the road, with my kid on the way to school and my wife in the car to work. few months later found out the cruise function isn't functioning, few weeks ago the car had a break down showing oil sign on the dash, reported this to them and few days ago the management was showing sign of no respect with me while i was furous and desperate of the vehicle to use while they working on the car, they had make up stories and lied about teh Hyundai dealer and said they have given me an update about the car which they hadn't. right now i have no vehicle to transport my kid to school and no info about what going on with the car. i escalated the matter with Toyota South Africa and hoping that they get in the bottom of this, but by the look of things they seem to be taking the dealers side as i had been told that i must deal with the mechanic my self and take care of the fees while the dealer told me to take the car away from Hyundai and they will fix the issue on the car. i wanted to share this experience with regards to bad service we receive from these motor dealer shop.