Kagiso K

Seattle Creek Apartments

Good day Nqobile, I am writing to formally raise my concerns regarding the ongoing issues I have faced, the misinformation provided, and the financial losses suffered as a result of actions from both Mary and the managing team. Firstly, I need to highlight that I was repeatedly given incorrect and misleading information by Mary, both during my previous tenancy at Seattle Creek and again in the most recent arrangement. At Seattle Creek, a unit that I did not accept and had not viewed was allocated to me without my approval. This was only corrected at the very last minute. The same issue has now repeated itself. A unit was changed again during the final week before my scheduled move‑in, without consultation, leaving me with no choice but to cancel the arrangement. Despite this, Mary informed me—incorrectly and unfairly—that I would forfeit the securing deposit , which I paid on 5 January 2026. This instruction was given without any justification, and it is unacceptable that I am expected to bear the financial consequences of internal administration errors I had no part in. In addition, I want to place on record that I was moved out earlier than the agreed time at Seattle Creek by Dino, with Mary’s involvement. This early move‑out contributed to financial pressure on my family and added to the instability caused by the handling of these matters. Given all these circumstances, it is extremely unpleasant and disappointing that I am now being told an early‑termination fee is due—when the events leading to the cancellation were caused by operational failures within your team, not by any actions on my part. The claim that the penalty would only be waived if I accepted an inter‑development move is unreasonable, especially considering that the move itself was mishandled through last‑minute changes. I am therefore demanding the following: That my securing deposit of (Parkland Heights) be refunded in full, as the cancellation resulted from last‑minute unit changes made without my consent from Mary Ncube. That Seattle Creek releases my deposit without penalty, as I was moved out earlier than agreed and subjected to misinformation throughout the process by the Agent. That the ongoing pattern of incorrect communication and last‑minute changes be formally addressed, as it has caused significant financial strain and emotional stress to me and my family and others. I have acted in good faith throughout, and I expect the same in return. I kindly request swift resolution of this matter, as these issues have already affected me financially and personally for far too long. regards