DS
Dembe S
Active since Mar 2023
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Godfrey helped me check some things I was uncertain of
Godfrey helped me check some things I was uncertain of. Most insurances don't reply after hour, but I got a response and it was swift.
53 replies
2 months ago
Call is straight forward
Call is straight forward. Everything explained. No hassles. Consultants are always available to help
53 replies
8 months ago
Kaelin was the first agent to help, then I was handed over to Simphiwe
Kaelin was the first agent to help, then I was handed over to Simphiwe. I got the help I needed and I'm happy with everything
53 replies
19 months ago
I sent you guys a message yesterday, I only got a response today - that's too long
I sent you guys a message yesterday, I only got a response today - that's too long. Siphosethu, who helped me today was however really great. He realised I couldn't quite understand by chat and called me instead. He explained everything in detail and I'm happy
53 replies
36 months ago
I only just registered with them now, nothing much to say
I only just registered with them now, nothing much to say. The consultants have been very helpful
53 replies
37 months ago
Cape Town March 2023
Cape Town Trip, March 2023 It was a beautiful well planned trip. We did all the things they had planned out for us, we had a shuttle and a nice tour guide. The company was awesome, no pettiness and fights, we enjoyed ourselves over and above. - The Penguin Colony was underwhelming. I thought we'd see penguins in close ranges, on a beach, and quite a number of them together. Not the case. Not the agency's fault, but I think most people didn't care for this stop. - Departure flight stated 06h30 on the itinerary, boarding pass said 06h00, not much of a time difference, I was ok with it. - Return flight was supposed to be 17h15, this changed to 19h15, huge time difference. Can be an inconvenience for people who still have to travel far. For this reason, some people requested an earlier flight, which they got, however even the people who didn't want were now in the mix. This was not ok. Also the host ended leaving early as well and leaving half the group in Cape Town - also not ok. Had there been any problems who would have been around to assist? That said, We were a small group that fit well in a 22seater, perfect size. We got along well, we had fun. I would recommend The Travel Plug and I'd definitely use their services again.
0 replies
Review Distribution
5 Star
3 (50%)
4 Star
3 (50%)
3 Star
0 (0%)
2 Star
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1 Star
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