Evonne M

Property Agents with no work proper ethics.

The worst Agents I have ever came across. We started using them when renting a unit in Pretoria in February 2022, after a month or 2 we started experiencing challenges with the toilet,door bell (phone) and the main gate remote key which were no longer working. We reported all that immediately and they kept on telling us that they will send maintenance guys to come and check. It took them 3months from that date we reported on for them to send the guy, because I personally sent them a hot email. The guy came and he only fixed the toilet and quoted the door bell and the main gate remote key. It took them another 3months for them to come back to us, I sent another an email to follow up, they only told us that they are waiting for the owners of the unit to approve the quote. We then waited. From February until October 2022 we have been seeing different Agents assigned to deal with our unit. Every time we tried to follow up with them they told us that they are new they don't know a thing related to our unit ( so unprofessional). My question is, don't they do a proper handover to the new Agents regarding the properties they are assigning them on? We moved out in February 2023, we are still struggling to get our deposit money back. There's a new Agent again that deals with that unit. They did their inspection n found that we broke a small piece of window while moving furniture out of the unit which we came back to fix. They are telling us that there's splits of oil on the floor in the garage and they are waiting for a quotation from the people who are going to clean the splits. The garage was very dirty when we moved in there, we cleaned it up until it was safe for a car to park. We cleaned the garage when we moved out. Their lease agreement states that the deposit money will be affected only if there is a damage in the unit not dirt. My frustration is here, we moved back to Free State. My husband had to drive back to Pretoria to try and get more clarity on the matter. They disrespected the efforts he took and the distance he had to drive because of their unprofessionalism. They took him from pillar to post. Till now they did not pay back the deposit money. They really cost us a lot, we were also struggling when we bought prepaid electricity the municipality was deducting 60% for rates and taxes from every purchase which was not in the lease agreement. That rates and taxes was included in the monthly rent money we paid but between them and the owners someone was not paying the rates. And it came back to bite us since we were the ones occupying the unit. Im aware that they have been complaints about their bad and unprofessionalism. They keep on apologizing on the public platform yet continue with their unethical work behaviors. I want them to give us our hard earned money and leave us in peace.