Jemina M

Bad service from SOLAR MAN

I am very disappointed with SOLAR MAN on Solomon Mahlangu Drive in Silverlakes. As I write to you, we are not on loadshedding, we have a solar system, yet we are in the dark. Our fridges are off and our business had to come to a standstill. Also, our security is compromised. We purchased and installed their system which cost us over R130000. We have experienced a lot of problems from the time they installed it. We have contacted them and still nothing is happening. We are supposed to be off the grid by now, 12 panels, 4 gel batteries and 2 inverters, yet we still spend R2000 on prepaid electricity because they did the wrong settings. Their installer, Msizi, some call him Ceaser, is not reliable at all. He has been promising to come and look at the settings on our system and now he is not even taking our calls. The Solar Man staff are also not helpful at all. To make matters worse, we have not been issued with a compliance certificate. As is now the system is malfunctioning and we are unable to bypass it to use Eskom. We called them this afternoon to tell them our frustrations. They promised to come back to us and we are still waiting for them to revert back to us.