Edna A

3 x bad service from Hyundai Zambezi

Pathetic service. In 2019 traded my Hyundai Sonata 2.2 liter for a new Hyundai Creta. Took it for a test drive and the car could not "perform". The Salesman told me it is because it is still new and will perform better after a month which never happened. After 3 years of utter frustrations I traded it in for a 2nd hand Hyundai IX35. The sales lady on the day of collection, did not give me the aerial of the car and i had to ask for a paper numberplate. I had to go back to collect the aerial and I was told that she is going on leave and will drop off the plates at my house as she will travel past my house but I was told later that she forgot. She gave me a spare paper number plate and said that I can write the details myself when the date on the paper expired. A month later I eventually got the number plates. The IX35 stopped dead on the highway after driving it every day for almost 2 months and it was towed in to Hyundai Zambezi. I was told that the fuel injectors did not work and that the injectors must he overhauled. Hyundai Zambezi said they can't help me with a loan car. After being retrenched due to covid, I found a job after 34 months at home and now I don't have a car to go to work. I was furious because I believe that the IX35 was faulty since I bought it. The branch Manager was not friendly at all and after telling him that I am going to get the car fixed and trade it in for another brand, he said to the sales lady to assist me with another car because the IX35 need to be fixed in order to use it as a trade in. I was told by the Workshop Manager that they will give me a quote to overhaul the fuel injectors but since 13 March 2023 did not receive a written quote. The Financial lady was very helpful in order to get me finance and also told me that the tank was filled with fuel and the price of the fuel was included in the purchase price. I was in the financial ladies office when the sales lady told her to add R10 000. According to me the sales price was "loaded" in order to get extra money to repair the IX35. I received a call to say that I must collect my new car the 16th of March and cried my eyes out because I am "forced" to accept a new car which I don't like at all just because I did not have money to have the fuel injectors overhauled. I called the company in Pretoria North today 1 April to whom they said they are going to send the fuel injectors and was informed that neither the fuel injectors was send to them nor a quotation was requested from Hyundai Zambezi. It is 16 days since I fetched the car and is still waiting for the spare keys of the Atos as well as the paper with the car number plate details. Moral of the story, it is the 3rd time I got a bad service from Hyundai Zambezi and is surely the last time Hyundai will see me. After driving various Hyundai's for 24 years, I am going to trade the Atos in for a new brand. Don't buy the 2nd hand IX35 at Hyundai Zambezi, you might be the next person standing next to the road with fuel injectors problems. Shame on Hyundai Zambezi