Brett A

Bike City, poor service and false information

I bought my son a new Sym s******, The ad on FB Marketplace stated one price, with a R1000 service voucher. When i went in to Purchase the price was R1500 more, and I was told "oh thats an old price" but it was posted 2 weeks prior !. Anyway i purchased ... Then came my first service at 300KM, They wanted to charge me, I said i got a service voucher, they said i must produce it .. It was never given to me. After a bit of a fight they went ahead with the service under the voucher. From that day the bike started leaking oil. I contacted them and they said it was "sweating". Booked the 1000km service, mentioned the balance of funds still on my service voucher, Salesman said no problem. Got a call that the sump plug was loose and i was low on oil .. Service took 30 minutes, Not actually sure what they could do in 30 minutes ?? Went to collect the s****** and was given an invoice and asked to pay, I reminded them of the balance of my service voucher and was told "oh no that expires after 3 months " Lost my cool in reception a bit, The chap behind the counter just shook his head and said "eh this place, No customer care" I had no option but to pay. Watch out for these guys, and if you do deal with them make sure you get it in writing !