Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
My case is still in court I can't discuss much about them but guy's stay away from these guys if I had read the comments before buying from these guys I'm wouldn't be sitting with a non running bike that I bought it new and ran for 3 months. Don't trust them they put out false advertising. If you don't believe me buy it and wait until you have a problem. I come back with my story once the case is finished in court.
1 reviews | Active since Jan 2020
My case is still in court I can't discuss much about them but guy's stay away from these guys if I had read the comments before buying from these guys I'm wouldn't be sitting with a non running bike that I bought it new and ran for 3 months. Don't trust them they put out false advertising. If you don't believe me buy it and wait until you have a problem. I come back with my story once the case is finished in court.
1 reviews | Active since Jan 2020
I bought my son a new Sym s******, The ad on FB Marketplace stated one price, with a R1000 service voucher. When i went in to Purchase the price was R1500 more, and I was told "oh thats an old price" but it was posted 2 weeks prior !. Anyway i purchased ... Then came my first service at 300KM, They wanted to charge me, I said i got a service voucher, they said i must produce it .. It was never given to me. After a bit of a fight they went ahead with the service under the voucher. From that day the bike started leaking oil. I contacted them and they said it was "sweating". Booked the 1000km service, mentioned the balance of funds still on my service voucher, Salesman said no problem. Got a call that the sump plug was loose and i was low on oil .. Service took 30 minutes, Not actually sure what they could do in 30 minutes ?? Went to collect the s****** and was given an invoice and asked to pay, I reminded them of the balance of my service voucher and was told "oh no that expires after 3 months " Lost my cool in reception a bit, The chap behind the counter just shook his head and said "eh this place, No customer care" I had no option but to pay. Watch out for these guys, and if you do deal with them make sure you get it in writing !
1 reviews | Active since Jan 2020
I bought my son a new Sym s******, The ad on FB Marketplace stated one price, with a R1000 service voucher. When i went in to Purchase the price was R1500 more, and I was told "oh thats an old price" but it was posted 2 weeks prior !. Anyway i purchased ... Then came my first service at 300KM, They wanted to charge me, I said i got a service voucher, they said i must produce it .. It was never given to me. After a bit of a fight they went ahead with the service under the voucher. From that day the bike started leaking oil. I contacted them and they said it was "sweating". Booked the 1000km service, mentioned the balance of funds still on my service voucher, Salesman said no problem. Got a call that the sump plug was loose and i was low on oil .. Service took 30 minutes, Not actually sure what they could do in 30 minutes ?? Went to collect the s****** and was given an invoice and asked to pay, I reminded them of the balance of my service voucher and was told "oh no that expires after 3 months " Lost my cool in reception a bit, The chap behind the counter just shook his head and said "eh this place, No customer care" I had no option but to pay. Watch out for these guys, and if you do deal with them make sure you get it in writing !
1 reviews | Active since Jan 2020
I contacted you earlier stating my 6+1 Tuk Tuk purchased in December 2018 was not working. The warranty was passing & I could not get it into Queensburgh quick enough. On or about 22 February 2020, I was advised by Brandon Kitchin not to e-mail you, but rather to bring it to him. I booked a specific appointment, so that his Tuk Tuk mechanic, Shannon, would be there. On the 15th June 2020 I booked the appointment for the 16th. When I arrived there, the company was closed & I had NO OTHER real option but to leave my Tuk Tuk parked at a place down the side street. I had to squeeze the key through their door. I said I felt I had spent too much on servicing, as my initial service was just under R2000.00 & i requested my old parts like fuel filters thereafter & never received them all. My Tuk Tuk had still only done just over 4000km. I had it NOT starting (later they added a part to make sure it would start) & wrong cables sold to me, resulting in it NOT running. They never started work on my Tuk Tuk for far too long, even though I had specidfically booked it in. On the 14th July 2020, I received an invoice amount of R8407.86. When I said that you had said I can get the parts at cost, they then billed me R6947.90 with cartage from Port Elizabeth & 6 hours labour. Brandon had promised me FLEET rate labour as I was planning on buying a few more to do ALL the Uber-eats down South. He later denied that. Collected my Tuk Tuk on or about 15 July 2020 & drove it back. It gave trouble with uncontrollable bursts of accelerating at which time I called Brandon. I could tell by his response that he could never be held accountable, should anything ever go wrong. I decided to proceed home with the "NEW" additional problem, as it was late & I would never make it that day. In November I called in stating that my clutch lever was getting looser & looser. After speaking with the mechanic who works for Brandon, I was told to get some mechanic down South to adjust the cable. I contacted the most reputable mechanic who works as a mechanic down South & what he found was astonishing! The "plastic type" locknut on the clutch handle was very loose by now. Shannon had obviously forgotten to tighten it after replacing the complete clutch kit you so kindly sold us at cost. The cable was also in skew, resulting in a fraying of the cable on the metal protector at the end, as it enters the clutch on top by the handle bar. My current mileage is still only 4914. That means I, as the SOLE EXPERIENCED driver, only drove the clutch for a few 100km, yet it is almost totally frayed & about to break!! Surely this is POOR workmanship, considering the condition I paid the exorbitant amount out on my Tuk Tuk, was that ALL cables were to be replaced, so that I did NOT have to return to Bike City again. When I called Brandon last week, he was not overly concerned to say the least. I was told to contact the department that deals with spares, yet they are all touching one another in close proximity & not a massive number of different factories far apart. I called the office yesterday, as he had not bothered to come back to me. They said the lady was on lunch at 12h25 and would call me back. I was NOT called back so reluctantly called AGAIN after 2pm. Brandon said he would be in the office forn about 25min & then would be leaving, so I rushed in. >>> I will completed the next episode hereafter ... Should you have any questions, you may call or whatsApp me on 083 777 1758/9 Yours truthfully Reverend Neville Petrus Oosthuyzen Masters in Theology (BTCSA) ------------------------------ The above complaint was forwarded to Brandon whose reply was to the vest of my knowledge just ' ... ' =========================== The blow mail explains in detail what transpired in our meet ... ---- I had sent him pictures of the frayed cable and explained what had happened on the 3rd of December. On the 4th, he put me on to the phone number for his spares department. I spoke to Brandon after 2pm on the 8 december 2020. He told me to try phone the office again. I asked him a second time if he probably thought I would not be able to get there in time from Pennington. On entering he spoke with me and then we went into his office so the other staff would not have to hear my dissatisfaction. I kept trying to explain my side of the complaint, while he was not interested at all. All he was prepared to do was sell me another part. I told him that the job his mechanic Shannon did was only midyear, but he was convinced I brought it in before lockdown. I told him I am a minister and that I don't lie. That sparked a very controversial response in his speach, facial expressions as well as body language. He said something like I will check it out, but to date has still not bothered. He also said it was over 6 (six) months, which it's NOT. Each time I tried to raise the fact that the job had just been done, he kept blocking that conversation, insisting that we don't go backwards. The only solution he offered was for me to buy another cable. I unhappily responded that I would appreciate a discount. He threw the cable on the secretaries desk as if a piece of unwanted garbage. She requested R450.00 at which time I left. After leaving, I realised that I had a new cable sold to me prior to the last service, so I returned and requested him to be asked to swop that cable in the original Atul packet. They had swopped one in 2019,so I was certain under these appalling conditions of work carried out, that I would be given the cable I needed. He blocked me once again. I left without any help from him. I sent him a message stating I was very unhappy! He still has not contacted me. I am in the market to expand my fleet, but will not return to receive that type of 'bullying' around treatment. He has really treated me with no respect as a client, going a step further by singling me out. When I challenged him, he admitted there were other clients who had problems. I have postede a very bad report on his site. Should no apology or remedy of his unprofessional level of service and high prices come, I regret that I will have no option but to take this matter further. I would like to thanlk you for EXCELLENT service and assistance. God bless you, your family and business. Yours truthfully Reverend Oosthuyzen ------------ Not certain I want to let them know just as yet? Please make contact with me on 08377****9
1 reviews | Active since Jan 2020
I contacted you earlier stating my 6+1 Tuk Tuk purchased in December 2018 was not working. The warranty was passing & I could not get it into Queensburgh quick enough. On or about 22 February 2020, I was advised by Brandon Kitchin not to e-mail you, but rather to bring it to him. I booked a specific appointment, so that his Tuk Tuk mechanic, Shannon, would be there. On the 15th June 2020 I booked the appointment for the 16th. When I arrived there, the company was closed & I had NO OTHER real option but to leave my Tuk Tuk parked at a place down the side street. I had to squeeze the key through their door. I said I felt I had spent too much on servicing, as my initial service was just under R2000.00 & i requested my old parts like fuel filters thereafter & never received them all. My Tuk Tuk had still only done just over 4000km. I had it NOT starting (later they added a part to make sure it would start) & wrong cables sold to me, resulting in it NOT running. They never started work on my Tuk Tuk for far too long, even though I had specidfically booked it in. On the 14th July 2020, I received an invoice amount of R8407.86. When I said that you had said I can get the parts at cost, they then billed me R6947.90 with cartage from Port Elizabeth & 6 hours labour. Brandon had promised me FLEET rate labour as I was planning on buying a few more to do ALL the Uber-eats down South. He later denied that. Collected my Tuk Tuk on or about 15 July 2020 & drove it back. It gave trouble with uncontrollable bursts of accelerating at which time I called Brandon. I could tell by his response that he could never be held accountable, should anything ever go wrong. I decided to proceed home with the "NEW" additional problem, as it was late & I would never make it that day. In November I called in stating that my clutch lever was getting looser & looser. After speaking with the mechanic who works for Brandon, I was told to get some mechanic down South to adjust the cable. I contacted the most reputable mechanic who works as a mechanic down South & what he found was astonishing! The "plastic type" locknut on the clutch handle was very loose by now. Shannon had obviously forgotten to tighten it after replacing the complete clutch kit you so kindly sold us at cost. The cable was also in skew, resulting in a fraying of the cable on the metal protector at the end, as it enters the clutch on top by the handle bar. My current mileage is still only 4914. That means I, as the SOLE EXPERIENCED driver, only drove the clutch for a few 100km, yet it is almost totally frayed & about to break!! Surely this is POOR workmanship, considering the condition I paid the exorbitant amount out on my Tuk Tuk, was that ALL cables were to be replaced, so that I did NOT have to return to Bike City again. When I called Brandon last week, he was not overly concerned to say the least. I was told to contact the department that deals with spares, yet they are all touching one another in close proximity & not a massive number of different factories far apart. I called the office yesterday, as he had not bothered to come back to me. They said the lady was on lunch at 12h25 and would call me back. I was NOT called back so reluctantly called AGAIN after 2pm. Brandon said he would be in the office forn about 25min & then would be leaving, so I rushed in. >>> I will completed the next episode hereafter ... Should you have any questions, you may call or whatsApp me on 083 777 1758/9 Yours truthfully Reverend Neville Petrus Oosthuyzen Masters in Theology (BTCSA) ------------------------------ The above complaint was forwarded to Brandon whose reply was to the vest of my knowledge just ' ... ' =========================== The blow mail explains in detail what transpired in our meet ... ---- I had sent him pictures of the frayed cable and explained what had happened on the 3rd of December. On the 4th, he put me on to the phone number for his spares department. I spoke to Brandon after 2pm on the 8 december 2020. He told me to try phone the office again. I asked him a second time if he probably thought I would not be able to get there in time from Pennington. On entering he spoke with me and then we went into his office so the other staff would not have to hear my dissatisfaction. I kept trying to explain my side of the complaint, while he was not interested at all. All he was prepared to do was sell me another part. I told him that the job his mechanic Shannon did was only midyear, but he was convinced I brought it in before lockdown. I told him I am a minister and that I don't lie. That sparked a very controversial response in his speach, facial expressions as well as body language. He said something like I will check it out, but to date has still not bothered. He also said it was over 6 (six) months, which it's NOT. Each time I tried to raise the fact that the job had just been done, he kept blocking that conversation, insisting that we don't go backwards. The only solution he offered was for me to buy another cable. I unhappily responded that I would appreciate a discount. He threw the cable on the secretaries desk as if a piece of unwanted garbage. She requested R450.00 at which time I left. After leaving, I realised that I had a new cable sold to me prior to the last service, so I returned and requested him to be asked to swop that cable in the original Atul packet. They had swopped one in 2019,so I was certain under these appalling conditions of work carried out, that I would be given the cable I needed. He blocked me once again. I left without any help from him. I sent him a message stating I was very unhappy! He still has not contacted me. I am in the market to expand my fleet, but will not return to receive that type of 'bullying' around treatment. He has really treated me with no respect as a client, going a step further by singling me out. When I challenged him, he admitted there were other clients who had problems. I have postede a very bad report on his site. Should no apology or remedy of his unprofessional level of service and high prices come, I regret that I will have no option but to take this matter further. I would like to thanlk you for EXCELLENT service and assistance. God bless you, your family and business. Yours truthfully Reverend Oosthuyzen ------------ Not certain I want to let them know just as yet? Please make contact with me on 08377****9
1 reviews | Active since Jan 2020
Sell Faulty bikes . Owner takes no responsibility thereafter .
1 reviews | Active since Jan 2020
Sell Faulty bikes . Owner takes no responsibility thereafter .
1 reviews | Active since Jan 2020
Only gave one star because this platform won't allow me to rate in negative numbers . Shocking rip off artists .got the invoices to prove . Was told they would bypass the cdi unit which was the main issue ...after taking it back and forth at least 5 times it still never ran properly and I gave up on it .
1 reviews | Active since Jan 2020
Only gave one star because this platform won't allow me to rate in negative numbers . Shocking rip off artists .got the invoices to prove . Was told they would bypass the cdi unit which was the main issue ...after taking it back and forth at least 5 times it still never ran properly and I gave up on it .
1 reviews | Active since Jan 2020
The owner of the bike city in Durban is very rude has no respect for his customers at all and very arrogant I had a very bad service from him he literally swore at me as a customer,, will not ever recommend any person to support his business
1 reviews | Active since Jan 2020
The owner of the bike city in Durban is very rude has no respect for his customers at all and very arrogant I had a very bad service from him he literally swore at me as a customer,, will not ever recommend any person to support his business
1 reviews | Active since Jan 2020
Our Business Takes our Generator to Bike City for Services/Repairs. The Staff at Bike City always understand our urgency (During Eskom Load Shedding) and come to the party with a fast turn around time in the repairs/ service. Give them a try.
1 reviews | Active since Jan 2020
Our Business Takes our Generator to Bike City for Services/Repairs. The Staff at Bike City always understand our urgency (During Eskom Load Shedding) and come to the party with a fast turn around time in the repairs/ service. Give them a try.
1 reviews | Active since Jan 2020
HAD MY QUAD BIKE SENT TO BRANDON AND RODNEY FOR A CLUTCH REPLACEMENT, INITIAL QUOTE WAS 2500 AND WOULD BE SORTED IN A WEEKS TIME. I GOT A CALL A EVERYDAY FROM BRANDON TELLING ME THAT THERE WAS SOMETHING ELSE WRONG WITH THE BIKE. EVENTUALLY I GOT A CALL THAT BIKE WAS READY AND COST WAS 20K. SO I PAID AND COLLECTED THE BIKE. UPON ARIVAL I NOTICED THAT I WAS CHARGED FOR 2 CARBORATORS, 2000 FOR ENGINE REPAIRS AND ADDITIONAL LABOUR FOR PAINTWORK.THE BIKE WAS NOT PAINTED AS QUOTED, THE CARB WAS A 2ND HAND THAT HE FITTED, THE PANELS WERE ALL LOOSE , *****S BOLTS AND NUTS WE MISSING, OIL AND PETROL LEAKS. UPON QUESTIONING BRANDON HE BECAME VULGAR, AROGANT AND AGRESSIVE THEN HE AGREED TO PICK UP THE BIKE AND GET IT SORTED, THEN HE DELIVERED THE BIKE TO ME AND TO MY ASTONISHMENT THE LEAKS WERE WORSE, STILL SAME FAULTS NOTHING WAS DONE. THEN HE TELLS TO TAKE MY BIKE TO ANOTHER BIKE SHOP AND GET IT REPAIRED AT MY COST. TRIED CALLING HIS SHOP OVER 100 TIMES SPOKE TO HIS DAD RODNEY WHO WAS ALSO RUDE AND AROUGANT VERY AGRESSIVE AND PASSED RACIAL COMMENTS TO ME. THESE GUYS ARE THIEFS AND SHOULD NOT BE IN BUSINESS, I WOULD NOT LET THIS HAPPEN TO ANYONE SO PLEASE PASS THIS MESSAGE ON. I WAS OVER CHARGED AND THREATENED TO TAKE MY BIKE OR PAY STORAGE FEES. PLEASE BE AWARE OF THESE CROOKS THEY MUST BE BROUGHT TO BOOK HAD MY QUAD BIKE SENT TO BRANDON AND RODNEY FOR A CLUTCH REPLACEMENT, INITIAL QUOTE WAS 2500 AND WOULD BE SORTED IN A WEEKS TIME. I GOT A CALL A EVERYDAY FROM BRANDON TELLING ME THAT THERE WAS SOMETHING ELSE WRONG WITH THE BIKE. EVENTUALLY I GOT A CALL THAT BIKE WAS READY AND COST WAS 20K. SO I PAID AND COLLECTED THE BIKE. UPON ARIVAL I NOTICED THAT I WAS CHARGED FOR 2 CARBORATORS, 2000 FOR ENGINE REPAIRS AND ADDITIONAL LABOUR FOR PAINTWORK.THE BIKE WAS NOT PAINTED AS QUOTED, THE CARB WAS A 2ND HAND THAT HE FITTED, THE PANELS WERE ALL LOOSE , *****S BOLTS AND NUTS WE MISSING, OIL AND PETROL LEAKS. UPON QUESTIONING BRANDON HE BECAME VULGAR, AROGANT AND AGRESSIVE THEN HE AGREED TO PICK UP THE BIKE AND GET IT SORTED, THEN HE DELIVERED THE BIKE TO ME AND TO MY ASTONISHMENT THE LEAKS WERE WORSE, STILL SAME FAULTS NOTHING WAS DONE. THEN HE TELLS TO TAKE MY BIKE TO ANOTHER BIKE SHOP AND GET IT REPAIRED AT MY COST. TRIED CALLING HIS SHOP OVER 100 TIMES SPOKE TO HIS DAD RODNEY WHO WAS ALSO RUDE AND AROUGANT VERY AGRESSIVE AND PASSED RACIAL COMMENTS TO ME. THESE GUYS ARE THIEFS AND SHOULD NOT BE IN BUSINESS, I WOULD NOT LET THIS HAPPEN TO ANYONE SO PLEASE PASS THIS MESSAGE ON. I WAS OVER CHARGED AND THREATENED TO TAKE MY BIKE OR PAY STORAGE FEES. PLEASE BE AWARE OF THESE CROOKS THEY MUST BE BROUGHT TO BOOK
1 reviews | Active since Jan 2020
HAD MY QUAD BIKE SENT TO BRANDON AND RODNEY FOR A CLUTCH REPLACEMENT, INITIAL QUOTE WAS 2500 AND WOULD BE SORTED IN A WEEKS TIME. I GOT A CALL A EVERYDAY FROM BRANDON TELLING ME THAT THERE WAS SOMETHING ELSE WRONG WITH THE BIKE. EVENTUALLY I GOT A CALL THAT BIKE WAS READY AND COST WAS 20K. SO I PAID AND COLLECTED THE BIKE. UPON ARIVAL I NOTICED THAT I WAS CHARGED FOR 2 CARBORATORS, 2000 FOR ENGINE REPAIRS AND ADDITIONAL LABOUR FOR PAINTWORK.THE BIKE WAS NOT PAINTED AS QUOTED, THE CARB WAS A 2ND HAND THAT HE FITTED, THE PANELS WERE ALL LOOSE , *****S BOLTS AND NUTS WE MISSING, OIL AND PETROL LEAKS. UPON QUESTIONING BRANDON HE BECAME VULGAR, AROGANT AND AGRESSIVE THEN HE AGREED TO PICK UP THE BIKE AND GET IT SORTED, THEN HE DELIVERED THE BIKE TO ME AND TO MY ASTONISHMENT THE LEAKS WERE WORSE, STILL SAME FAULTS NOTHING WAS DONE. THEN HE TELLS TO TAKE MY BIKE TO ANOTHER BIKE SHOP AND GET IT REPAIRED AT MY COST. TRIED CALLING HIS SHOP OVER 100 TIMES SPOKE TO HIS DAD RODNEY WHO WAS ALSO RUDE AND AROUGANT VERY AGRESSIVE AND PASSED RACIAL COMMENTS TO ME. THESE GUYS ARE THIEFS AND SHOULD NOT BE IN BUSINESS, I WOULD NOT LET THIS HAPPEN TO ANYONE SO PLEASE PASS THIS MESSAGE ON. I WAS OVER CHARGED AND THREATENED TO TAKE MY BIKE OR PAY STORAGE FEES. PLEASE BE AWARE OF THESE CROOKS THEY MUST BE BROUGHT TO BOOK HAD MY QUAD BIKE SENT TO BRANDON AND RODNEY FOR A CLUTCH REPLACEMENT, INITIAL QUOTE WAS 2500 AND WOULD BE SORTED IN A WEEKS TIME. I GOT A CALL A EVERYDAY FROM BRANDON TELLING ME THAT THERE WAS SOMETHING ELSE WRONG WITH THE BIKE. EVENTUALLY I GOT A CALL THAT BIKE WAS READY AND COST WAS 20K. SO I PAID AND COLLECTED THE BIKE. UPON ARIVAL I NOTICED THAT I WAS CHARGED FOR 2 CARBORATORS, 2000 FOR ENGINE REPAIRS AND ADDITIONAL LABOUR FOR PAINTWORK.THE BIKE WAS NOT PAINTED AS QUOTED, THE CARB WAS A 2ND HAND THAT HE FITTED, THE PANELS WERE ALL LOOSE , *****S BOLTS AND NUTS WE MISSING, OIL AND PETROL LEAKS. UPON QUESTIONING BRANDON HE BECAME VULGAR, AROGANT AND AGRESSIVE THEN HE AGREED TO PICK UP THE BIKE AND GET IT SORTED, THEN HE DELIVERED THE BIKE TO ME AND TO MY ASTONISHMENT THE LEAKS WERE WORSE, STILL SAME FAULTS NOTHING WAS DONE. THEN HE TELLS TO TAKE MY BIKE TO ANOTHER BIKE SHOP AND GET IT REPAIRED AT MY COST. TRIED CALLING HIS SHOP OVER 100 TIMES SPOKE TO HIS DAD RODNEY WHO WAS ALSO RUDE AND AROUGANT VERY AGRESSIVE AND PASSED RACIAL COMMENTS TO ME. THESE GUYS ARE THIEFS AND SHOULD NOT BE IN BUSINESS, I WOULD NOT LET THIS HAPPEN TO ANYONE SO PLEASE PASS THIS MESSAGE ON. I WAS OVER CHARGED AND THREATENED TO TAKE MY BIKE OR PAY STORAGE FEES. PLEASE BE AWARE OF THESE CROOKS THEY MUST BE BROUGHT TO BOOK
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