Tanya R

Worst customer experience

WRG Suppliers ( Gerhard Cloete and wife ) Absolutely not worth it. Worst customer experience ever. Found their advert on Facebook market place. They got the size of the item (a chest) wrong. They didn’t deliver when agreed, nor did they deliver what was agreed. Many ridiculous excuses were given. They initially insisted on a 60% deposit for materials, then just before delivery insisted on full payment or they wouldn’t deliver. Excuses of cash flow problems. A clear red flag. Delivery was continually delayed. When they finally delivered the item, it was the incorrect size and not as agreed. They kept saying they would replace it the following week and when I followed up because I didn’t hear anything they blocked all WhatsApp’s and FB messages. They refused to give me a refund which I requested after the horrible customer service and unprofessional emails and calls from them. Very poor business practice and conduct. After many excuses about delivery and blaming the delivery company they said nothing and hung up on calls. We have not yet received the correct product that we fully paid for. Not worth the item or the hassle of dealing with such unprofessional and dishonest individuals.