KW
Kristin W
Active since Apr 2023
3
Reviews
0
Industries
Reviews
3 reviews9 months ago
Shocking customer service
-5 stars please do not order from this place!! OVER promise under deliver. Disgusting customer service. We ordered a bed and were told it would arrive the following saturday. We waited all day and they never arrived or communicated.On monday I got a call in the evening from a 2nd number claiming to work here. He asked if he could deliver the next day at 12, I said yes. I left work and waited 2 hours. When I contracted both the numbers I was ignored. I spent all day tuesday trying to get confirmation the bed was coming.then a 3rd person 'the driver said he was leaving the warehouse, 90 min away ,this was at 18.00 on tuesday evening . When they arrived it took 2 hours to build the bed. When we woke up the next day we started to notice the details of the bed. So there was no safety rail on the top bunk or on the stairs , in fact the bed was not at all like the one we had ordered and paid for. Not to mention the incredibly poor quality of the wood, which splinters. There is also plaint splatters on the wood and the paint job is appalling. I have since contacted all 3 numbers multiple times.The driver claims he was not given the rail , the 2nd number claims the rail "fell off the bakkie" but most infuriating the "boss , Brian Tanaka " who i spoke to and was very communicative when it came to taking our money , but has completely disappeared. We are still waiting for someone to communicate with us and come and make the bed safe and functional. Very disappointed, would definitely not recommend.
0 replies
36 months ago
Hugely frustrating
Don’t recommend. Ordered on 9 January and waited three months for delivery.I requested a refund almost a month ago and still have n it been refunded. Shocking service and annoying automated emails
0 replies
36 months ago
****mers
This is a **** !!! This is a black hole of admin and frustration, please avoid and safe your sanity. Waited 3 months for my order and have requested a refund a month ago . STILL WAITING. I wish I could rate as 0 stars . Basically been ****** .
0 replies
Review Distribution
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1 Star
3 (100%)