Tebogo R

Bad customer service and bad communication

My partner and I bought a car in December. With a 6 months warranty. The car had problems with bull joints and the dealership said they’ll let us know once the parts arrived and we will take it so they can change them. We’ve been calling them for months! In January we started talking to the manager as the sales man had started avoiding us! The manager said he’ll organise for us to have these replaced in Johannesburg as we were traveling to there: this never happened! He claimed they still haven’t received the parts. To date the bulljoints are not changed! They’re not contacting us, they’re not responding to our emails!