IM
Imperial Mazda and Mitsubishi Paarden Eiland
Unclaimed Business
IM
Imperial Mazda and Mitsubishi Paarden Eiland
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAP
Andrew P
1 reviews | Active since Jan 2020
24 Dec 2023, 22:15
Somewhere in Christmas 2023 Imperial Mazda and Mitsubishi Paarden Eiland/MotorHappy doesn't want you to be Happy.
Currently Being threatened/harassed by MotorHappy for not having insurance on my 2017 CX5, i've spent the past 3 months in recovery from a knee operation not able to drive my vehicle, in November 2023 the vehicle was booked in (By my Sister) for a Service and was quickly ******** into a Skimming discs and Replacing Brake Pads job which costed me R5547.60. Upon this discovery i realised the service promotion only app**** to some people. However the account is confidently debited monthly by MFC as this is the financial institution chosen to finance the vehicle. The vehicle is currently protected by a Warranty Plan from M-SURE + 5yr Service Plan option by MotorHappy, aswell a Comprehensive Vehicle & Household Insurance by Momentum. I'm expressing my disappointment to all this back and forth trying to validate my details with such an unprofessional team of people trying to prove me wrong, i'm sending this on Christmas Eve 2023 ****ed off that i have to consolidate information that has been sent in October already. Are you sure you want to buy a Vehicle here? No Thank you! I've supported this brand for nearly 17 years now, sadly i cannot be silent about the terrible standard presentented anymore.
Helpful (0)
|Replies (0)AP
Andrew P
1 reviews | Active since Jan 2020
24 Dec 2023, 22:15
Somewhere in Christmas 2023 Imperial Mazda and Mitsubishi Paarden Eiland/MotorHappy doesn't want you to be Happy.
Currently Being threatened/harassed by MotorHappy for not having insurance on my 2017 CX5, i've spent the past 3 months in recovery from a knee operation not able to drive my vehicle, in November 2023 the vehicle was booked in (By my Sister) for a Service and was quickly ******** into a Skimming discs and Replacing Brake Pads job which costed me R5547.60. Upon this discovery i realised the service promotion only app**** to some people. However the account is confidently debited monthly by MFC as this is the financial institution chosen to finance the vehicle. The vehicle is currently protected by a Warranty Plan from M-SURE + 5yr Service Plan option by MotorHappy, aswell a Comprehensive Vehicle & Household Insurance by Momentum. I'm expressing my disappointment to all this back and forth trying to validate my details with such an unprofessional team of people trying to prove me wrong, i'm sending this on Christmas Eve 2023 ****ed off that i have to consolidate information that has been sent in October already. Are you sure you want to buy a Vehicle here? No Thank you! I've supported this brand for nearly 17 years now, sadly i cannot be silent about the terrible standard presentented anymore.
0
Replies (0)BB
TR
Tebogo R
1 reviews | Active since Jan 2020
19 Apr 2023, 11:19
Bad customer service and bad communication
My partner and I bought a car in December. With a 6 months warranty. The car had problems with bull joints and the dealership said they’ll let us know once the parts arrived and we will take it so they can change them. We’ve been calling them for months! In January we started talking to the manager as the sales man had started avoiding us! The manager said he’ll organise for us to have these replaced in Johannesburg as we were traveling to there: this never happened! He claimed they still haven’t received the parts. To date the bulljoints are not changed! They’re not contacting us, they’re not responding to our emails!
Helpful (0)
|Replies (0)TR
Tebogo R
1 reviews | Active since Jan 2020
19 Apr 2023, 11:19
Bad customer service and bad communication
My partner and I bought a car in December. With a 6 months warranty. The car had problems with bull joints and the dealership said they’ll let us know once the parts arrived and we will take it so they can change them. We’ve been calling them for months! In January we started talking to the manager as the sales man had started avoiding us! The manager said he’ll organise for us to have these replaced in Johannesburg as we were traveling to there: this never happened! He claimed they still haven’t received the parts. To date the bulljoints are not changed! They’re not contacting us, they’re not responding to our emails!
0
Replies (0)SB
Stefan B
1 reviews | Active since Jan 2020
15 Jul 2022, 22:21
Best Mazda Dealership in the western cape
Best place and the greatest service I have ever experienced from a dealership. This is my third car I have bought from them and honestly I cannot recommend them high enough
Helpful (0)
|Replies (0)SC
SG C
1 reviews | Active since Jan 2020
18 Oct 2020, 06:23
Excellent dealership
Definitely worth the visit. Was shopping around for a new car. Visited this branch to browse the new cars in the showroom and to get some literature. Had a very good experience from the time I walked into the branch. The staff and sales team are friendly, helpful and very knowledgeable about all their products. I was informed about various options and prices. I was even told and given an about the servicing costs for different models and the extended warranty options for the vehicles. Worth the visit.
Helpful (0)
|Replies (0)SC
SG C
1 reviews | Active since Jan 2020
18 Oct 2020, 06:23
Excellent dealership
Definitely worth the visit. Was shopping around for a new car. Visited this branch to browse the new cars in the showroom and to get some literature. Had a very good experience from the time I walked into the branch. The staff and sales team are friendly, helpful and very knowledgeable about all their products. I was informed about various options and prices. I was even told and given an about the servicing costs for different models and the extended warranty options for the vehicles. Worth the visit.
0
Replies (0)IN
Imaan N
1 reviews | Active since Jan 2020
29 Jun 2020, 20:47
One happy client!
I had an issue with my motion locking system that Mazda had installed. After explaining the issue to them they really went above and beyond to make sure that the issue was sorted out, without any inconvenience to me. I'd like to give special thanks to JJ Smit my service consultant and the service manager Grant Collinicos along with the service technicians. I really appreciate the effort guys, keep up the awesome service!
Helpful (0)
|Replies (0)IN
Imaan N
1 reviews | Active since Jan 2020
29 Jun 2020, 20:47
One happy client!
I had an issue with my motion locking system that Mazda had installed. After explaining the issue to them they really went above and beyond to make sure that the issue was sorted out, without any inconvenience to me. I'd like to give special thanks to JJ Smit my service consultant and the service manager Grant Collinicos along with the service technicians. I really appreciate the effort guys, keep up the awesome service!
0
Replies (0)DF
Daphne F
1 reviews | Active since Jan 2020
17 Jul 2019, 17:25
Disgusted with Mazda garages in the Western Cape
Last week Saturday, 13th July, the key to my bakkie had fallen in water and wouldn't unlock the vehicle either manually or remotely. Living in the Western Cape I googled Mazda garages and found Imperial Mazda and Mekor Mazda. Imperial Mazda just said they couldn't help and to call back on Monday. As it was urgent I asked if there was another Mazda garage that could maybe help and they suggested Mekor Mazda. I tried phoning them 5 times and I didn't get to speak to anyone. Their switchboard is an automated one. Press 1 to book your vehicle in for a service, press 2 for service reception etc etc etc. Do they not work on a Saturday or are the calls to them not important. What is wrong with them employing a receptionist who can tell you you are wasting your time. These Mazda garages should take a leaf out of East Rand Mazda's book. Then maybe their customer service would improve.
Helpful (0)
|Replies (0)DF
Daphne F
1 reviews | Active since Jan 2020
17 Jul 2019, 17:25
Disgusted with Mazda garages in the Western Cape
Last week Saturday, 13th July, the key to my bakkie had fallen in water and wouldn't unlock the vehicle either manually or remotely. Living in the Western Cape I googled Mazda garages and found Imperial Mazda and Mekor Mazda. Imperial Mazda just said they couldn't help and to call back on Monday. As it was urgent I asked if there was another Mazda garage that could maybe help and they suggested Mekor Mazda. I tried phoning them 5 times and I didn't get to speak to anyone. Their switchboard is an automated one. Press 1 to book your vehicle in for a service, press 2 for service reception etc etc etc. Do they not work on a Saturday or are the calls to them not important. What is wrong with them employing a receptionist who can tell you you are wasting your time. These Mazda garages should take a leaf out of East Rand Mazda's book. Then maybe their customer service would improve.
0
Replies (0)TB
Tembela B
1 reviews | Active since Jan 2020
6 Feb 2019, 13:17
Negligence on my car during service .
Summarized source of this report 2014 model Outlander Mitsubishi at 93000 km was bought at Imperial Paarden Eiland Cape Town October 2017 and it was serviced at their service station Imperial by June 2018. 02 January 2019 engine seized and service book is intact. I was driving on a speed of 120 on N2 and the screen displayed “high pressure oil” soon the car was pulled off the road. Oil stick was checked, assuming oil was not enough , to my surprise the car had oil, however the oil stick was too dark and oil had sledges, according to my understanding the oil stick is not supposed to be that dark if the oil was flushed on the previous service and oil was not supposed to have sledges. Insurance was informed and car was towed to Rola Mitsubishi Somerset West. A written assessment outcome report from the service team from Rola Mitsubishi Somerset West findings we have not received it yet, nevertheless, all we were told is that, “it is unusual for the engine to seized", when the car is been serviced, it is our firs time to experience this and we don’t know what could be the cause”. That was the only verbal report we received. Final outcome of the assessment was that, to have a new engine for this car it was estimated at R140, 000 thousand. Question was who supposed to be responsible for R140, 000 after we have received that it is unusual for Mitsubishi cars to do this? I have asked to be assisted with another car while Rola was conducting investigation and we couldn’t get any assistance on that. I had to use Uber and Taxify, what an inconveniencing situation I had to go through. I was told that Mitsubishi had nothing to do with this because it is a pre-owned car and due to the factory warranty that had expired already. I bought extended warranty that is unable to cover the cost. In many cases, it is unusual for big companies to oblige of any negligence from their side, if there is any. As I mentioned earlier of my uncer*****ies that could have led for the engine to seize. (Oil from the previous service was not flushed out) and this is my mechanical engineering assessment. As unusual the situation was the company informed me that, I cannot be assisted with a curtesy car while the company was still doing investigations which took days. Conclusion The reason for this report is to appeal for further investigation, otherwise second opinion investigations if not third party investigations. I trusted the brand of Mitsubishi, not knowing I will spend more than ten days without a car and nobody identified the accurate caused for the trusted brand engine to seize. I was only told, (it is unusual) and that makes me wonder and lives me with so many questions that I have not received answers for. On the 12 January 2019 I decided to trade in the seized engine car (2014 Outlander). Due to quality, trust and the love I have for Mitsubishi cars, I decided to take another Outlander 2019 model. Now the R140, 000 is been added on my current account, which I am not satisfied with the outcome of the investigations and I feel I am paying for somebody’s negligence. Reimbur*****t from Imperial PaardenEiland Mitsubishi would be appreciated and all the cost I spent while I did not have a car. still today i am waiting for the written report and we have been reminding them , they keep promising to email it to us.It is very sad to pay such money while some one out there is responsible. Mitshubi was informed and told us they have nothing to do with this, How do you say that? and no courtesy car while they were still doing their investigations , what a trauma we had to face with my children using public transport " Uber" Your involvement on this situation would be highly appreciated. Thank you.
Helpful (0)
|Replies (0)TB
Tembela B
1 reviews | Active since Jan 2020
6 Feb 2019, 13:17
Negligence on my car during service .
Summarized source of this report 2014 model Outlander Mitsubishi at 93000 km was bought at Imperial Paarden Eiland Cape Town October 2017 and it was serviced at their service station Imperial by June 2018. 02 January 2019 engine seized and service book is intact. I was driving on a speed of 120 on N2 and the screen displayed “high pressure oil” soon the car was pulled off the road. Oil stick was checked, assuming oil was not enough , to my surprise the car had oil, however the oil stick was too dark and oil had sledges, according to my understanding the oil stick is not supposed to be that dark if the oil was flushed on the previous service and oil was not supposed to have sledges. Insurance was informed and car was towed to Rola Mitsubishi Somerset West. A written assessment outcome report from the service team from Rola Mitsubishi Somerset West findings we have not received it yet, nevertheless, all we were told is that, “it is unusual for the engine to seized", when the car is been serviced, it is our firs time to experience this and we don’t know what could be the cause”. That was the only verbal report we received. Final outcome of the assessment was that, to have a new engine for this car it was estimated at R140, 000 thousand. Question was who supposed to be responsible for R140, 000 after we have received that it is unusual for Mitsubishi cars to do this? I have asked to be assisted with another car while Rola was conducting investigation and we couldn’t get any assistance on that. I had to use Uber and Taxify, what an inconveniencing situation I had to go through. I was told that Mitsubishi had nothing to do with this because it is a pre-owned car and due to the factory warranty that had expired already. I bought extended warranty that is unable to cover the cost. In many cases, it is unusual for big companies to oblige of any negligence from their side, if there is any. As I mentioned earlier of my uncer*****ies that could have led for the engine to seize. (Oil from the previous service was not flushed out) and this is my mechanical engineering assessment. As unusual the situation was the company informed me that, I cannot be assisted with a curtesy car while the company was still doing investigations which took days. Conclusion The reason for this report is to appeal for further investigation, otherwise second opinion investigations if not third party investigations. I trusted the brand of Mitsubishi, not knowing I will spend more than ten days without a car and nobody identified the accurate caused for the trusted brand engine to seize. I was only told, (it is unusual) and that makes me wonder and lives me with so many questions that I have not received answers for. On the 12 January 2019 I decided to trade in the seized engine car (2014 Outlander). Due to quality, trust and the love I have for Mitsubishi cars, I decided to take another Outlander 2019 model. Now the R140, 000 is been added on my current account, which I am not satisfied with the outcome of the investigations and I feel I am paying for somebody’s negligence. Reimbur*****t from Imperial PaardenEiland Mitsubishi would be appreciated and all the cost I spent while I did not have a car. still today i am waiting for the written report and we have been reminding them , they keep promising to email it to us.It is very sad to pay such money while some one out there is responsible. Mitshubi was informed and told us they have nothing to do with this, How do you say that? and no courtesy car while they were still doing their investigations , what a trauma we had to face with my children using public transport " Uber" Your involvement on this situation would be highly appreciated. Thank you.
0
Replies (0)