IN
Imaan N
Active since Dec 2013
6
Reviews
0
Industries
Reviews
6 reviews71 months ago
One happy client!
I had an issue with my motion locking system that Mazda had installed. After explaining the issue to them they really went above and beyond to make sure that the issue was sorted out, without any inconvenience to me. I'd like to give special thanks to JJ Smit my service consultant and the service manager Grant Collinicos along with the service technicians. I really appreciate the effort guys, keep up the awesome service!
0 replies
82 months ago
Highly irritated and unhappy client
I sent Takealot.com an email on Sunday evening and I am yet to receive a response. Clearly this big e-commerce company doesn't value their clients (even if they are regular clients). My Oder was paid for and meant to be delivered Friday, 26th July instead their driver lied and said me an SMS at 3pm saying he couldn't deliver. I guess he wanted to knock off early, must be nice. I called several times and got no where they were not sympathetic nor did they offer an alternative for me to get my order. I needed it that day as it was my best friends baby shower the very next day and my order was all her gifts! I sent an email stating that I wanted answers but nothing yet?! I'm tired of having to call in and speak to different people having to explain the whole story over and over again. I want a manager to call me who has already read my email. If I could give takealot no stars I would!
0 replies
107 months ago
Excellent customer service!
<p>In June this year I walked into the Canal Walk branch (as I work in the mall) and was referred to Lee-Ann who would assist me with getting car finance. When met with Lee-Ann she was instantly warm and inviting making me feel right at home. She sat with me and explained all the forms I needed to fill in to get finance. Within minutes I received an SMS saying I was approved for car finance. She was nice enough not to keep me waiting and assured me that she would call/email me in the morning with the interest rate. Saturday morning came and like she had promised she called and emailed me the rate, in the interim I had changed Mazda branches due to lack of customer service. In so doing the finance lady and at that particular branch also tried to source the best inhouse rates for me. West Bank has come back with the best rate, and so I went to go and see Lee-Ann about this to match or better the West Bank rate as I wanted to sign with my bank. She fought to get me the best deal and when she couldn't go up further she got her manager involved to help her out. Lee-Ann really took initiative and went the extra mile for me. Even before going on leave she called to inform me that she would be doing so and that Maryke would conclude the deal. She introduced Maryke and myself via email, Maryke was just as professional and prompt in her replies, thank you to both Lee-Ann and Maryke for all your assistance in getting my new car and for making this as smooth and seamless a transaction as possible!!</p>
56 replies
107 months ago
Best service by far!!!
<p>From the moment I got in touch with Vaughn at Mazda Somerset West he was friendly, professional and prompt. He assured me the best deal, and that's what I got. He was very thorough in showing me all the cars cool features and took me on a test drive, where I could actually feel the cars performance. Unlike the previous dealer where I was rushed. The colour I wanted was the make or break in sealing the deal and that's where Christine came in she made the impossible happen in under an hour, what an awesome lady...I was so happy and overwhelmed with joy I literally had to hug her. Then on to Retha's office I went to try and source the best Finance deal, this was my second new car purchase and she was very helpful in explaining any and all questions I had. Retha helped me dodge a bullet by explains to me the difference between fixed and linked rates, as the previous car my husband did most of the admin. Because of the colour I wanted they had to source a car from up country for me, due to service delivery strikes there was a few delays. I wasn't worried a bit though as Vaughn and Christine was always updating me on the latest developments regarding my car. This past Saturday I collected my new baby (named Enzo) unfortunately Vaughn and Christine was off and unable to join in on my very happy occasion. Nevertheless Christine left me in very capable hands with Roan, he called me Friday afternoon to formally introduce himself, which I think was a very nice touch. Roan assured me that the car was ready for me and that it looked amazing. When we arrived at the dealership Saturday morning he was at the door right away to meet and greet us. Roan was just as warm and welcoming as the rest of the Mazda Somerset West team. He explained everything in detail before I signed and then handed me over to Retha who did the same. They then presented me with a really nice gift, which was so thoughtful! This being my first time buying a Mazda, I love my car and love the brand! The level of service I received was nothing short of amazing and so I've become the unofficial brand ambassador for Mazda Somerset West !! Thank once again to Vaughn,Christine, Retha and Roan for your outstanding service, professionalism and patience.</p>
0 replies
126 months ago
incompetent staff and pathetic service
I have changed banks and a while ago and wanted my monthly debt order to go through my new account this month. As my debt order is on the 5 of every month I did my due diligence and called the call centre to try and change my details the guy I dealt with was useless at understanding my request to say the least (ref# i204972 - 23 November 2015) never the less then went to the N1 City branch as I was told to, the lady I dealt with there said this guy gave me wrong information and that I could change my debt order details quickly and easily which she did ( Noxolo Mbakaza 24 November 2015) I have just gotten home now only to find an error message on my screen saying I haven't paid my account. I want this matter sorted out immediately as this is clearly not my fault. I do not wish to speak to speak to lower level staff as they are very frustrating.
75 replies
129 months ago
Discovery punished diabetics
On the 23/09/15 my husband went to Essential Health Pharmacy in Claremont to collect his chronic medication. But he was told that he needed to pay a co-payment of R250. So he was turned away without his meds because of discovery. This co-payment changes every month which is unacceptable. Discovery keeps saying it the place where we buy it but they've admitted to incorrect pricing before. I don't pay my medical aid for fun my husband seems to be punished for being diabetic!! We are leaving the country on Tuesday for a vacation and he needs his meds. I'd like a solution by no later than Monday!<br>
75 replies
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
1 (16.666666666666668%)