Disgusted with Mazda garages in the Western Cape

Last week Saturday, 13th July, the key to my bakkie had fallen in water and wouldn't unlock the vehicle either manually or remotely. Living in the Western Cape I googled Mazda garages and found Imperial Mazda and Mekor Mazda. Imperial Mazda just said they couldn't help and to call back on Monday. As it was urgent I asked if there was another Mazda garage that could maybe help and they suggested Mekor Mazda. I tried phoning them 5 times and I didn't get to speak to anyone. Their switchboard is an automated one. Press 1 to book your vehicle in for a service, press 2 for service reception etc etc etc. Do they not work on a Saturday or are the calls to them not important. What is wrong with them employing a receptionist who can tell you you are wasting your time. These Mazda garages should take a leaf out of East Rand Mazda's book. Then maybe their customer service would improve.