Negligence on my car during service .

Summarized source of this report 2014 model Outlander Mitsubishi at 93000 km was bought at Imperial Paarden Eiland Cape Town October 2017 and it was serviced at their service station Imperial by June 2018. 02 January 2019 engine seized and service book is intact. I was driving on a speed of 120 on N2 and the screen displayed “high pressure oil” soon the car was pulled off the road. Oil stick was checked, assuming oil was not enough , to my surprise the car had oil, however the oil stick was too dark and oil had sledges, according to my understanding the oil stick is not supposed to be that dark if the oil was flushed on the previous service and oil was not supposed to have sledges. Insurance was informed and car was towed to Rola Mitsubishi Somerset West. A written assessment outcome report from the service team from Rola Mitsubishi Somerset West findings we have not received it yet, nevertheless, all we were told is that, “it is unusual for the engine to seized", when the car is been serviced, it is our firs time to experience this and we don’t know what could be the cause”. That was the only verbal report we received. Final outcome of the assessment was that, to have a new engine for this car it was estimated at R140, 000 thousand. Question was who supposed to be responsible for R140, 000 after we have received that it is unusual for Mitsubishi cars to do this? I have asked to be assisted with another car while Rola was conducting investigation and we couldn’t get any assistance on that. I had to use Uber and Taxify, what an inconveniencing situation I had to go through. I was told that Mitsubishi had nothing to do with this because it is a pre-owned car and due to the factory warranty that had expired already. I bought extended warranty that is unable to cover the cost.

In many cases, it is unusual for big companies to oblige of any negligence from their side, if there is any. As I mentioned earlier of my uncer*****ies that could have led for the engine to seize. (Oil from the previous service was not flushed out) and this is my mechanical engineering assessment. As unusual the situation was the company informed me that, I cannot be assisted with a curtesy car while the company was still doing investigations which took days. Conclusion The reason for this report is to appeal for further investigation, otherwise second opinion investigations if not third party investigations. I trusted the brand of Mitsubishi, not knowing I will spend more than ten days without a car and nobody identified the accurate caused for the trusted brand engine to seize. I was only told, (it is unusual) and that makes me wonder and lives me with so many questions that I have not received answers for. On the 12 January 2019 I decided to trade in the seized engine car (2014 Outlander). Due to quality, trust and the love I have for Mitsubishi cars, I decided to take another Outlander 2019 model. Now the R140, 000 is been added on my current account, which I am not satisfied with the outcome of the investigations and I feel I am paying for somebody’s negligence. Reimbur*****t from Imperial PaardenEiland Mitsubishi would be appreciated and all the cost I spent while I did not have a car. still today i am waiting for the written report and we have been reminding them , they keep promising to email it to us.It is very sad to pay such money while some one out there is responsible. Mitshubi was informed and told us they have nothing to do with this, How do you say that? and no courtesy car while they were still doing their investigations , what a trauma we had to face with my children using public transport " Uber"

Your involvement on this situation would be highly appreciated. Thank you.