TB
Tembela B
Active since Mar 2017
6
Reviews
0
Industries
Reviews
6 reviews41 months ago
You always come through fro me
Best service from you guys. Iris, Thank you so much for your assistance, its very frustrating when your house things breaks like that esp at this time of the year , not even on budgeted for. Outsurance you always come thru for me Thank you ...Thank you ....Thank you
132 replies
54 months ago
Salute for Outsurance and Portia Mthembu you deserve a Platinum for your service.
Thank you to Portia Mthembu we didn't start on a nice way after i was involved in Car accident on Saturday but she understood the trauma i experienced. Professionalism is un explainable , you deserve more than 5 star girl ...Platinum for you. Outsurance you always come true for me ...I salute you.
53 replies
67 months ago
Big up to Outsurance house and Car insurance
The best car and house insurance I ve ever have. Outsurance you are the best . Always giving me the best service. Big up to your team on both house and car insurance
53 replies
68 months ago
Bad assistance for my Outlander
So my Outlander 2019 model had a problem with a the key that showed battery from the key and took it to the nearest Mitshubishi garadge in Kuils river and they confirmed that our car is having a starter problem they took it to the work shop . A lady thag was helping my husband gave his key back to him to see himself how he will go to work ....He requested a curtsey car and was told that they dont assist customers with that service and we requested them not to do anything with the car after he was not happy with the attitude and their service . We phoned our car insurance to tow it to Rola motors in Somerset West and that is were we purchased the car as my husband informed them and good enough they were ready for him with a caretacey car . We got there with the car and they did a paper work , after he was told he can not get the car becoz his drivers lisence has expered since July and he explained that its still valid until 2021 due to the Covid19. Reason for me to write is the attitude he received treated like he is nothing and given a key to sort himself out. secondly being not able to receive the rental car becouse of drivers lisence that expired while every one I the world is fully aware about the negative impact that caused by the Covid19 epidemic.It was not our problem that the car gave the factory problem bcoz the car is still new ...service and everything 100%. It's not the first Outlander that we are ahaving a problem with .
0 replies
88 months ago
Negligence on my car during service .
Summarized source of this report 2014 model Outlander Mitsubishi at 93000 km was bought at Imperial Paarden Eiland Cape Town October 2017 and it was serviced at their service station Imperial by June 2018. 02 January 2019 engine seized and service book is intact. I was driving on a speed of 120 on N2 and the screen displayed “high pressure oil” soon the car was pulled off the road. Oil stick was checked, assuming oil was not enough , to my surprise the car had oil, however the oil stick was too dark and oil had sledges, according to my understanding the oil stick is not supposed to be that dark if the oil was flushed on the previous service and oil was not supposed to have sledges. Insurance was informed and car was towed to Rola Mitsubishi Somerset West. A written assessment outcome report from the service team from Rola Mitsubishi Somerset West findings we have not received it yet, nevertheless, all we were told is that, “it is unusual for the engine to seized", when the car is been serviced, it is our firs time to experience this and we don’t know what could be the cause”. That was the only verbal report we received. Final outcome of the assessment was that, to have a new engine for this car it was estimated at R140, 000 thousand. Question was who supposed to be responsible for R140, 000 after we have received that it is unusual for Mitsubishi cars to do this? I have asked to be assisted with another car while Rola was conducting investigation and we couldn’t get any assistance on that. I had to use Uber and Taxify, what an inconveniencing situation I had to go through. I was told that Mitsubishi had nothing to do with this because it is a pre-owned car and due to the factory warranty that had expired already. I bought extended warranty that is unable to cover the cost. In many cases, it is unusual for big companies to oblige of any negligence from their side, if there is any. As I mentioned earlier of my uncer*****ies that could have led for the engine to seize. (Oil from the previous service was not flushed out) and this is my mechanical engineering assessment. As unusual the situation was the company informed me that, I cannot be assisted with a curtesy car while the company was still doing investigations which took days. Conclusion The reason for this report is to appeal for further investigation, otherwise second opinion investigations if not third party investigations. I trusted the brand of Mitsubishi, not knowing I will spend more than ten days without a car and nobody identified the accurate caused for the trusted brand engine to seize. I was only told, (it is unusual) and that makes me wonder and lives me with so many questions that I have not received answers for. On the 12 January 2019 I decided to trade in the seized engine car (2014 Outlander). Due to quality, trust and the love I have for Mitsubishi cars, I decided to take another Outlander 2019 model. Now the R140, 000 is been added on my current account, which I am not satisfied with the outcome of the investigations and I feel I am paying for somebody’s negligence. Reimbur*****t from Imperial PaardenEiland Mitsubishi would be appreciated and all the cost I spent while I did not have a car. still today i am waiting for the written report and we have been reminding them , they keep promising to email it to us.It is very sad to pay such money while some one out there is responsible. Mitshubi was informed and told us they have nothing to do with this, How do you say that? and no courtesy car while they were still doing their investigations , what a trauma we had to face with my children using public transport " Uber" Your involvement on this situation would be highly appreciated. Thank you.
210 replies
111 months ago
Hollard funeral claim
<p>Dear Peter</p> <p>I have claimed to Hollard on behalf of my sister and the funeral was on 4 April 2017 still today the money have not paid yet ..family had to do loans and i was phononing Hollard evryday speake to different people evryday trying to find out if they need anything from our side .suprisingly a boy called Bafana phoned my ister to tell her they are waiting for the documents and they only responding to the sms that was sent last week. What a frastraing time for my sister burrying her husband with loans ad mourning but yet Hollard is doing nothing to assist to make work easy for her. i am going to make sure she moves all her policy...after this poor poor poor service she recived.</p> <p> </p>
112 replies
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)