Middah N

Complain: Mbombela BMW Eastview

I bought a 2016 Mercedes Benz C220 Bluetec Avantgarde in Mbombela BMW used car in 2023/03/03 financed by Absa contract No : 97921372 , The car was delivered to me on 2023/03/06 in Pretoria.The car had problems from the time i started driving just after it was delivered to me and I informed the dealership, I took it upon myself to take it to Tyre and Wheel in Polokwane and Mr Thabo Seloise helped me with the tyres, The types had wires and very dangerous to drive around with the Vehicle.We informed the sales person in Mbombela Ms Palesa Lesufi and they agreed to exchange the tyres. Still, The car has a loud noise from the engine, I further informed Ms palesa Lefusi and the sales Manager used car Mr Fouche BMW Mbombela about the noise and told them to come collect the car for repairs, Mr Fouche suggested I book it at the nearest Dealer.I questioned them if they did Quality check on the vehicle and I requested the Quality report on 23/03/2023 and nothing was send to me . I booked the vehicle at Menlyn Service Center Mercedes Benz on 03/04/2023 with the knowledge of Mbombela BMW and they agreed. The service rep at Menlyn is Refiloe Mojela. The service center identified a lot of mechanical faults and suspension problems, the vehicle had a lot of problems even to be on the road.Mbombela BMW received a quote for problems which caused R49 730.00. On 04/04/2023 I tried to communicate with Mr Fouche about the way forward since the vehicle was booked in at Mercedes Benz Menlyn, He never responded and I was left stranded for business purposes and Mr Fouche ignored my calls. Still on that note, I communicated with sales person Mbombela that I would rather take the car while I wait for them to finalise and prepare to pay Menlyn, while Menlyn is ordering the parts. I again took it upon myself to get the matter finalised, I phoned Refiloe for an update, To my suprise Mbombela BMW told the service advisor that they will only pay half and they will not even service the car as the car is overdue for service.Since I bought the vehicle, I dont have the registration documents of the car, which always gets me in trouble with traffic offices, because the temp permit expired from 27/03/2023 till today, no documents, no communication, no registration documents and no license plates.How do I pay for something that is not registered? The vehicle has the following problem : Noise in the engine Noise in the front and rear suspension Rear windows are not working Tyres were only replaced after I complained No registration and Number plate I need advice on how to resolve this issue as it is compromising my Business, The Mbombela BMW is taking me for granted and undermining my intelligence. I have since tried all avenues to get help but they just ignore me and dont respond.