AS
Abigail S
Active since Apr 2023
4
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Reviews
4 reviews27 months ago
Spec-Savers Summer "Special" not worth it
I went to Spec-Savers Baywest 2 weeks ago and after my eye test needed to get new frames and prescription lenses. I opted for the "Buy 1 Get 1 Summer Promotion" but instead of choosing to get a free pair of sunglasses, I chose to get a second pair of spectacles. I chose a black sticker frame as my first pair and because there were no other options I liked, I chose a gold sticker frame which became the frame I would pay for as it is of higher value then the black sticker frame, and the black sticker frame would become my ‘free’ pair. The consultant took me through the quotes for both these pairs and told me to check the line items clearly showing 2x lenses and that the quotes included 2x anti-glare treatments (which was indicated with a code 1.5 FSV …), both quotes included these 4x line items and the second free pair quote totalled to R0 - all good and well - I thought I was getting 2x different frame spectacles with identical lenses and anti-glare treatments. I went to collect my glasses yesterday and there was a clear difference on lenses between my gold pair and the black pair, and I said to a different consultant I can clearly see a difference when looking through the lenses. After reviewing the quotes again, the new consultant explained to me that the free pair (black sticker) does not include the anti-glare but it is actually an anti-scratch treatment, and if I wanted this pair to include anti-glare I will need to pay an additional R900+. I feel like I was misled by the first consultant saying the line items on the quote for the second pair was anti-glare. The code on this line item also started with 1.5 FSV but had different end digits. So how am I to know as a customer the difference when checking and signing off the quotes? I feel they put this cheaper anti-scratch treatment on the quote for my free pair, in the hopes that I would not notice the difference when I came to collect. The funny thing is if I had opted to get a single frame and completely ignore the 'special', I would have had to pay for anti-glare AND anti-scratch additionally but at no point did I request anti-scratch. I feel there is something fishy going on and they either don’t know their item codes when compiling quotes OR they are creating the pretence that you are getting anti-glare but putting the cheaper anti-scratch code on the quotes. I told the new consultant I do not want to pay for the ‘free’ pair to have the anti-glare treatment added because the principle of the matter is I thought I was getting this for free. He said he would speak to his manager and call me but this was yesterday afternoon and it is already 2pm the following day. If I had known it was going to be such a rigmarole I would have just ignored the ‘special’ and paid for my original cheaper black sticker frame including the anti-glare and saved about R3000. Lets see if they ever call me back…
58 replies
27 months ago
Baywest Spec-Savers "Summer Special" ****
I went to Spec-Savers Baywest 2 weeks ago and after my eye test needed to get new frames and prescription lenses. I opted for the "Buy 1 Get 1 Summer Promotion" but instead of choosing to get a free pair of sunglasses, I chose to get a second pair of spectacles. I chose a black sticker frame as my first pair and because there were no other options I liked, I chose a gold sticker frame which became the frame I would pay for as it is of higher value then the black sticker frame, and the black sticker frame would become my ‘free’ pair. The consultant took me through the quotes for both these pairs and told me to check the line items clearly showing 2x lenses and that the quotes included 2x anti-glare treatments (which was indicated with a code 1.5 FSV …), both quotes included these 4x line items and the second free pair quote totalled to R0 - all good and well - I thought I was getting 2x different frame spectacles with identical lenses and anti-glare treatments. I went to collect my glasses yesterday and there was a clear difference on lenses between my gold pair and the black pair, and I said to a different consultant I can clearly see a difference when looking through the lenses. After reviewing the quotes again, the new consultant explained to me that the free pair (black sticker) does not include the anti-glare but it is actually an anti-scratch treatment, and if I wanted this pair to include anti-glare I will need to pay an additional R900+. I feel like I was misled by the first consultant saying the line items on the quote for the second pair was anti-glare. The code on this line item also started with 1.5 FSV but had different end digits. So how am I to know as a customer the difference when checking and signing off the quotes? If feel they put this cheaper anti-scratch treatment on the quote for my free pair, in the hopes that I would not notice the difference when I came to collect. The funny thing is if I had opted to get a single frame and completely ignore the 'special', I would have had to pay for anti-glare AND anti-scratch additionally but at no point did I request anti-scratch. I feel there is something fishy going on and they either don’t know their item codes when compiling quotes OR they are creating the pretense that you are getting anti-glare but putting the cheaper anti-scratch code on the quotes. I told the new consultant I do not want to pay for the ‘free’ pair to have the anti-glare treatment added because the principle of the matter is I thought I was getting this for free. He said he would speak to his manager and call me but this was yesterday afternoon and it is already 2pm the following day. If I had known it was going to be such a rigmarole, I would have just ignored the ‘special’ and paid for my original cheaper black sticker frame and new lenses including the anti-glare saving about R3000 in the process. Let's see if they ever call me back…
0 replies
36 months ago
Why bother with insurance you're not willing to honour?!
I'm extremely unhappy with the 'Insurance cover' SweepSouth offers - you need to partner with alternative intermediary brokers to handle your insurance claims. For context, the lady that came to clean our house was lovely and thorough. Unfortunately she dragged my custom made dining table across the floor bending 2 of it's legs. I did chat to her about it and told her I'd reach out to insurance because things like this happen and this is why we take out insurance. It has been over 2 months now and I am still struggling for a resolution of this claim. Surestart asked me for photos and videos of the damage which I sent them and they also asked me to source quotes of tables similar to mine which I did. I know the insurance only covers up to R5000 and unfortunately my dining table is worth more than that. They then said I must get a quote from a repair man to fix the legs. Because of the material and the nature of the damage the table legs are not able to simply be repaired. I communicated this to them and told them I'd get a quote to replicate and replace the custom steel legs. They did not honour this quote and 2 more weeks went by with no communication. I then had to email 2-3 additional times querying if there is any update on my claim. The Surestart representative then emailed me to say he has good news, my claim has been approved for replacement.... They wanted to send me a table from Takealot, this table was valued at R3000 (marked down from R5000). It was also made of lesser value materials to my current damaged dining table. I then spotted that the replacement table they so graciously offered me was not even a dining table - it is a console table, three times smaller than my current dining table! I called the Surestart representative (enraged at this point ) and he told me I sent them a quote for console table in my very first response. I challenged him to show me which quote I shared was a console table, because I knew I had not. His response was oh the pictures look the same so I can see where the confusion comes in. He did not apologize for accusing me of sending the wrong information. I am now back to square one. It's been two months sitting without a functional dining table. After my enraged phone call the Surestart representative asked me to send pictures of the table (again) in it's current space and state of the damage. Who knows what the response will be after another 2 weeks of waiting. Their communication is shockingly slow and I believe whatever Surestart is communicating to the insurer is inaccurate. Bottom line - if you are going to offer insurance up to the value of R5000 then that should be honoured without this 2 month struggle! I do not want a replacement table, for far less value, which in no way matches my current table. You are not swapping like for like at all. I have provided a quote to restore and replace my damaged table legs (which was less than R5000) and I would just appreciate if that money could be paid into my account so I can get the legs manufactured and carry on with my life. I do not want to deal with Surestart, acting as a middle man between myself and the insurer, because this process has been drawn out long enough due to their inability to communicate inefficiently!
0 replies
36 months ago
Useless intermediary for SweepSouth
This company acts as a intermediary for SweepSouth insurance. Their communication skills are shocking and take very long to respond with feedback of any kind. I also believe they share inaccurate information with the insurance company causing massive delays to my claim and the resolution thereof.
0 replies
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1 Star
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